Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Michael Pearl

Topeka

Summary

Absolutely hard-working and very observant. Able to put smiles on customers faces and making them happy with what desire. As well as, able to communicate firmly with them, or co-workers. Very respectful to others, and ready to work with a smile on my face.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Server

Texas Roadhouse Restaurant
10.2024 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Trained and mentored new staff, enhancing team performance and operational efficiency.
  • Managed inventory control, optimizing stock levels and reducing waste through accurate ordering processes.
  • Streamlined order processing by implementing effective communication between kitchen and front-of-house staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

El Rodeo
10.2022 - 07.2023
  • Server as well as a busser at a Mexican restaurant. Worked in quick/fast past environment while handling food still giving customers ultimate satisfactory.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Front End Associate

Walmart
03.2020 - 10.2022
  • Worked as a cashier, using communication skills as well as problem solving when speaking to customers. Scanned grocery as well.
  • Operated point-of-sale systems efficiently, ensuring accurate transactions and quick service.
  • Assisted in inventory management, tracking stock levels and organizing merchandise displays.
  • Collaborated with team members to streamline processes, improving workflow efficiency.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

AC Heating and Cooling
01.2014 - 01.2020
  • Used various hand tools, including Wrenches and Wire Cutters to complete Furnace jobs.
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.

Education

Bachelor of Arts - Business Administration

The University of Kansas
05-2027

High school DEG -

Bolivar High School
Bolivar, Missouri
05.2023

Skills

  • Outstanding communication skills as well as trustworthy
  • Able to work through stressful times
  • Bilingual Spanish speaker
  • 3 Years of customer service
  • Bring positive energy to co-workers as well as customers
  • Able to learn and adapt to change
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement

Websites

Languages

Spanish
Native or Bilingual

Timeline

Server

Texas Roadhouse Restaurant
10.2024 - Current

Server

El Rodeo
10.2022 - 07.2023

Front End Associate

Walmart
03.2020 - 10.2022

AC Heating and Cooling
01.2014 - 01.2020

Bachelor of Arts - Business Administration

The University of Kansas

High school DEG -

Bolivar High School

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