Michael Peccolo
Essex Junction,VT
Summary
Proven leader in operations management, adept at enhancing team productivity and customer satisfaction through innovative strategies and effective staff supervision. Spearheaded initiatives that significantly increased efficiency and quality assurance, leveraging skills in performance monitoring and employee development. Demonstrates exceptional ability in fostering customer relations and driving results, with a focus on continuous improvement and operational excellence.
Overview
30
30
years of professional experience
Work History
Operations Supervisor
Green Mountain Animal
11.2021 - Current
- Motivated and trained employees to maximize team productivity.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Senior Operations Team Leader
Rhino Foods
12.2017 - 11.2021
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Trained, coached and managed 40-person team of production professionals.
- Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Developed strong relationships with cross-functional teams to improve communication and collaboration.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Provided effective leadership during periods of change or transition within the organization.
- Maintained current knowledge of industry trends, incorporating relevant insights into operational strategies.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
Operations Manager
Camelot Homes
06.2006 - 02.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Real Estate Broker/Multi Unit Franchise Owner
Re/Max Professionals
02.1994 - 06.2006
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
- Increased overall office productivity by implementing streamlined systems for client management, lead tracking, and transaction coordination.
- Spearheaded a team of agents, consistently achieving top performance through effective leadership and mentoring.
- Developed training materials to educate newly licensed agents on industry best practices, ensuring a high level of professionalism within the team.
- Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
- Established and developed real estate agency, driving recruitment, and operational growth.
Education
BBA - Business Management
Central CT State University
New Britain, CT06.1994
High School Diploma -
Terryville High School
Terryville, CT06.1989
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Employee Development
- Customer Relations
- Warehouse Operations
- Production
- Management
- Quality Assurance
- Customer Relationship Management
Timeline
Operations Supervisor
Green Mountain Animal
11.2021 - Current
Senior Operations Team Leader
Rhino Foods
12.2017 - 11.2021
Operations Manager
Camelot Homes
06.2006 - 02.2009
Real Estate Broker/Multi Unit Franchise Owner
Re/Max Professionals
02.1994 - 06.2006
BBA - Business Management
Central CT State University
High School Diploma -
Terryville High School
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