Michael Pedroza
Apple Valley,CA
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments like Amazon. Excelled in roles requiring exceptional teamwork, communication, and quality control skills. Proven track record of enhancing operational efficiency and customer satisfaction. Specialized in warehouse safety and fostering collaborative workspaces. Achieved significant improvements in training metrics and order fulfillment processes.
Overview
13
13
years of professional experience
Work History
FC Associate
Amazon
10.2020 - Current
- Trained employees on company practices
- Acted as face of company and initial point of contact for prospective employees
- Handled buildings training metrics
- Help launched building "BTS" training material on new app with company roll out
- Evaluated Pre-shift reports and End of shift reports to department standards
Line Cook
Red Robin
07.2018 - 03.2019
- Maintained consistent quality and high accuracy when preparing identical dishes everyday
- followed proper food handling methods and maintained correct temperatures of food products resulting in high consistency scores on health inspections
- Kept stations stocked and ready to use to maximize productivity
- interacted effectively with staff regarding special orders for customers including those with food allergies and gluten intolerance
Line Cook
Buffalo Wild Wings
04.2016 - 10.2016
- Prepared food items in compliance with recipes and portions
- Managed kitchen staff by recruiting, selecting hiring and training new hires
- Maintained knowledge of new and upcoming changes to the menu
- Achieved and exceeded proformance and budget goals
Quality Assurance
Chilis's Bar and Grill
11.2014 - 08.2015
- Assigned patrons to tables suitable for their needs and according to rotation
- Assisted in maintaining preparation and service areas in a sanitary condition
- Checked temperatures in freezers, refrigerators and heating equipment to ensure proper functioning
- Greeted customers entering the building to ensure a friendly environment
Distribution Technician
Huy Fong Foods
02.2012 - 12.2012
- supervised material flow, storage and global order fulfillment
- Maintained accurate stock records and schedules
- Established long-term customer relationships through prompt and courteous service
- Divided cargo received by account number and intended locations
- Picked products for specific routes and according to pick sheets
Education
HVAC Technician Certification - Heating Air Conditioning & Refrigeration Tech
San Joaquin Valley College
Hesperia, CA04-2025
High School Diploma -
Pioneer High School
Whittier CA01-2010
Skills
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Order Picking
- Workplace organization
- Quality Control
- Forklift Operation
- Teamwork and Collaboration
- Customer Service
- Time Management
- Quick Learner
- Critical Thinking
- Excellent Communication
Timeline
FC Associate
Amazon
10.2020 - Current
Line Cook
Red Robin
07.2018 - 03.2019
Line Cook
Buffalo Wild Wings
04.2016 - 10.2016
Quality Assurance
Chilis's Bar and Grill
11.2014 - 08.2015
Distribution Technician
Huy Fong Foods
02.2012 - 12.2012
HVAC Technician Certification - Heating Air Conditioning & Refrigeration Tech
San Joaquin Valley College
High School Diploma -
Pioneer High School
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