MICHAEL P. EDWARDS

Work History

Market Operations Manager

Carvana

04.2024 - Current

Improved customer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements.
Implemented training programs for staff development, leading to increased skill levels and enhanced job satisfaction among employees.
Cultivated strong relationships with key stakeholders through effective communication and problem-solving skills.
Conducted regular reviews of operations procedures, identifying areas for potential improvement or optimization opportunities as needed.
Coordinated with internal departments to ensure seamless communication and alignment of goals for optimal results.
Implemented innovative solutions to complex problems, resulting in improved overall performance.
Enhanced market operations efficiency by streamlining processes and implementing new strategies.
Ensured compliance with industry regulations, maintaining the highest standards of ethical conduct within the organization.

Hotel Manager

Holiday Inn Express and Suites

04.2023 - 04.2024

Oversee the day-to-day operations and assignments of the staff within the 5 different departments of the hotel; Developed good communication of departmental strategies and goals
Communicate and enforce policies and procedures
Delegating the daily responsibilities by ensuring the correct labor force is scheduled and in place
Develop my team daily by improving their performance through coaching
Opportunity feedback, as well as creating performance and development goals to create a strong team environment with consistent performance
Responsible for developing, implementing, and monitoring of the financial plans for the hotel
Ensure that guests have a quality stay and that the correct service recovery guidelines are in place to guarantee a positive outcome with any situation that arises
Responsible for all the hotels inventory needs; ordering through vendors that I have negotiated pricing contracts with
Financially responsible for invoice payments, bi-weekly and monthly review of payment contracts
Accountable for the hiring and training of new staff members
Continue to build strong teams through daily feedback and weekly team meetings
Utilize data to identify weak points within our operation and develop strategies to overcome these inefficiencies
Promote safety guidelines to ensure that guests and employees are operating in a safe environment
Cultivated relationships with guests to create a welcoming atmosphere.

Independent Contractor

TJ Ventures Mid Companies LLC

03.2022 - 11.2022

Secure contracts for individual site projects for a multitude of services
Responsible for overseeing the assignment from interception to completion by tailoring my approach to work the job specifications as required
Communicating assignment related issues with clients as they arise; to work together to overcome problems to ensure the job was completed to client's satisfaction
Daily progress reports given to the owner to ensure that quality and satisfaction was maintained with each individual assignment
Developed and maintained strong working relationships with clients, leading to repeat business and referrals.

Delivery Operations Area Manager

Amazon

07.2019 - 05.2021

Oversee the OTR delivery team through interaction and guidance of six shift assistance and 50-60 drivers
Responsible for building, optimizing, and assigning delivery routes so that we can reach every customer and stay true to our customer obsession
Accountable for the overall safety and quality while out on the road delivering; as well as while under the roof
Conduct weekly meetings to discuss operational goals and to align as a team to develop plans to exceed those expectation.
Participate in daily activities to help coach and mentor the up-and-coming members of my team
Pushing them to take on new tasks and grow within their career path
Tasked with AADA Performance management program facilitator across multiple buildings
As the liaison my main goals are to help coach, guide, and mentor; to build stability through constant accountability
Took on the role as POC for the new RTFC program role out
Developed an internal SOP with strong standard of work to help drive the program's success
Conducted market analysis to inform strategic planning.
Managed budgets to align with organizational goals.

Area Manager

Amazon

12.2018 - 07.2019

Leads and supervises a team of Process Assistants and 300-450 hourly associates in outbound and inbound operations within the Sortation Center
Responsible for the overall safety, quality and performance and customer experience of the shift
Carries out supervisory responsibilities in accordance with the organization's policies and procedures
Accountability for meeting and exceeding operational goals
Strategic planning and forecasting; appraising performance; reward and discipline employees; resolve problems; and address staffing needs
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network
Set multiple sortation records for productivity
Exceeding the current benchmarks and bringing the sort center to a higher standard
Strive to develop new performance goals and objectives to achieve customer promise expectations and to ensure accuracy
Staying true to our customer obsession
Proactively identifying and leading process improvement initiatives through the use of lean tools
Responsible for building and executing productivity plans by reviewing work forecast and determining productivity requirements
Help to establish, manage, and support recognition communication programs

Department Manager

Rite Aid Corporation

05.2017 - 12.2018

Oversee the progression of two shifts of Inbound: two departments (Stocking and Receiving) by delegation through 4 Managers and 72 associates
Responsible for the Allocation and Pro-Rep departments
Lead the allocation of the building by strategically placing products to best suit the flow of the building; support the development of the Pro-Rep department which measures the productivity of all our warehouse associates
Accomplish department objectives by managing staff; planning and evaluating department activities
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives and evaluating outcomes
Responsible for hitting targets and implementing strategies to improve the achievement of our goals
Provide support to the interviewing, hiring and training of new associates
Compile daily and weekly numbers to analyze so that we can offer a better projected forecast which will help us to better prepare for trends
Oversee and maintain DC Vendor Compliance performance dollars to ensure the return on our multi-million-dollar Forecast
Organized and lead team building committees to help better our work atmosphere and business production
Participating in workplace safety and health planning meetings
Ensuring managers and supervisors have the appropriate safety and health; accident prevention; and investigation training

Assistant Department Manager

Rite Aid Corporation

10.2015 - 05.2017

Manage inbound/receiving and put away process for entire shift while leading and coaching 25 associates and 2 Group Leaders
Responsible for the interviewing, selection, training, coaching and appraising associates
Ensure associates in the department have sufficient materials and training to perform their duties adequately
Review the workflow of the department to ensure it is adequate and to resolve any issues that arise; track associate attendance and productivity
Conduct safety audits to ensure work is performed in a safe manner; conduct safety training with associates
Monitor the slot-fill status and workload to eliminate omissions and ensure the order filler's bin is full
Provide leadership and coaching to associates within the department to ensure they are operating at peak performance
Facilitate Powered Industrial Truck (PIT) classroom training

General Manager

Scutari Enterprises

09.2007 - 10.2015

Was responsible for 18 employees' daily direction, supervision, and activities
Successfully negotiated outsourced advertisement and promotions
Conduct the interviewing and hiring of new associates
Respond to all associate and customer relational issues and resolve to their satisfaction
Tasked with maintaining the consistent assurance of grade A product presentation
Decide on the presentation of new items offered to the public
Utilized customer and associate feedback to enhance and evolve the business
Achieved a 4-year run in the 'Best of Syracuse' contest presented by the Syracuse New Times

Supply Chain Systems Manager

Raymour and Flanigan

12.2005 - 04.2007

Managed the flow of inventory in fifteen customer service centers and two distribution centers with detailed organization and communication with vendors
Administered all data that is imported and exported from database, Demand Solutions; to project a forecast
Organized business material and software data, which was presented to the Merchandising Team at weekly and biweekly meetings
Acted as a liaison between the Merchandising Team and the IT department with constant communication regarding any changes or issues that arose
Relied upon by Regional Directors of Operations at three of the 15 customer service centers for operational insight
Met with Regional Directors of Operations to discuss management of building flow and how to shift inventories for better allocation
Served as Project Team Leader to ensure that the distribution of all information, progress and updates of projects were communicated to team members daily

Purchasing Manager

Raymour and Flanigan

02.2005 - 12.2005

Supervised the day-to-day purchases for 85 locations in six states
Monitored the budgets for both retail facilities and warehouse operations
Purchased, received, and distributed all non-merchandise supplies
Negotiated contracts with outside vendors
Reduced budget by 12.5% for the first nine months
Managed and monitored the distribution of internal supplies to the field
Designed a checks and balance system to control and monitor the distribution of internal products
Given the responsibility of scheduling the return of damaged products back to the factory
Implemented a new procedure to stop the overflow of products in the warehouse
10% increase in usable warehouse space and 5% decrease in cost of housing damaged product
Received stipend for employee excellence and added responsibilities
Participated in Raymour and Flanigan's intensive Leadership Development Program

Summary

Overview

Work History

Market Operations Manager

Hotel Manager

Independent Contractor

Delivery Operations Area Manager

Area Manager

Department Manager

Assistant Department Manager

General Manager

Supply Chain Systems Manager

Purchasing Manager

Education

Bachelor of Science - Business Administration, Management

Skills

Timeline

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