Michael Pelham
Cataula,GA
Summary
Results-driven Manager with forward-thinking approach centered on company success and continued growth. Demonstrated record of success in building successful teams and managing profitable operations.
A proven problem-solver with talents for excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
40
40
years of professional experience
Work History
District Manager
Delta Life Insurance Company
10.2021 - Current
- Responsible for growing $2,000,000 block of Life and Fire insurance products in 25 counties in Georgia,
- Oversee Sales Operation/ Customer Relations/ Agent Recruiting, training and retention. Supervise 2 locations of 21 employees
- Conservation of current Life and personal fire insurance business by working closely with management team and assessing performance.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Staff Manager
Delta Life Insurance
10.2008 - 09.2021
- Evaluated agent performance, coached and trained agents the process of increasing sales and conserving existing business.
- Drove agent performance and achievement of service levels through focused team reviews, structured coaching, and managing to staff goals.
- Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
- Provided agents with support and training to achieve top client satisfaction.
- Lead staff to increased positive growth every year.
Project Manager
GW Gordy, Inc
09.2005 - 03.2008
- Coordinated material procurement and required services for projects within budget requirements.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Monitored project progress, identified risks and took corrective action as needed.
- Prepared and submitted project invoices for review and approval
- Negotiated and managed third-party contracts related to project deliverables
Agent/ Sales Manager
American General Life And Accident
02.1997 - 09.2005
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
General Manager
Skinner's Furniture Stores, Inc
01.1983 - 06.1995
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Increased annual sales from $500,000 to $1,300,000
Education
Insurance
The American College
Bryn Mawr, PA07.2004
Various Studies -
Columbus State University
Columbus, GA1982
High School Diploma -
Kendrick High School
Columbus, GA06.1979
Skills
- Team Leadership
- Performance Evaluations
- P&L Analysis
- Forecasting and Planning
- Reporting Capabilities
- Process Improvement
- Organizational Leadership
- Sales Expertise
- Coaching and Mentoring
- Training and Development
- Goals and Performance
Timeline
District Manager
Delta Life Insurance Company
10.2021 - Current
Staff Manager
Delta Life Insurance
10.2008 - 09.2021
Project Manager
GW Gordy, Inc
09.2005 - 03.2008
Agent/ Sales Manager
American General Life And Accident
02.1997 - 09.2005
General Manager
Skinner's Furniture Stores, Inc
01.1983 - 06.1995
Insurance
The American College
Various Studies -
Columbus State University
High School Diploma -
Kendrick High School