MICHAEL PENA

Greeting customers: Making customers feel comfortable and friendly

Answering questions: About products, services, promotions, and purchase policies

Helping customers: Selecting products, finding the right products, and making purchases

Processing transactions: Handling cash, credit cards, and returns

Resolving issues: Handling complaints, refunds, and exchanges

Maintaining the store: Keeping the sales floor clean and organized, and restocking merchandise

Other duties: Cross-selling products, directing customers, and designing displays

• Implemented and enforced security protocols to ensure the safety and protection of personnel and property.

-Inspect and adjust security systems and equipment to ensure operational use and to detect evidence of tampering.

- Maintain logs of irregularities such as equipment or property damage along with theft or unusual occurrences.

- Provide access control by patrolling, operating 30+ video surveillance cameras, and checking identification upon entry.

• Prepared and assembled high-quality food products, maintaining strict adherence to company standards.

• Received, processed, and stored incoming stock.

• Welcomed and assisted customers with orders.

• Received, processed, and stored incoming stock, maintaining accurate inventory records.

• Followed safety procedures.