Michael Pence
Mesquite,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in food operations. Performance-driven Vice President with 25 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
15
15
years of professional experience
Work History
Vice President Food Operations/Director of Operations
Eagles Landing Travel Centers
11.2019 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Hired and managed [Number] new managers to drive business growth.
- Represented organization at industry conferences and events.
- Oversaw day-to-day production activities in accordance with business objectives.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Problem Manager
Travel Centers OF AMERICA
10.2015 - 11.2019
- Maintained accurate records of all problems within the organization''s IT environment, ensuring full visibility into historical data when required for analysis or audits purposes.
- Developed strong relationships with stakeholders across the organization, promoting transparency and trust in the problem management function.
- Streamlined communication between various departments, resulting in faster issue resolution and improved customer satisfaction.
- Managed high-priority incidents, ensuring timely resolution and minimizing business impact.
- Led change management initiatives as part of the problem resolution process, minimizing negative impacts on business operations.
- Developed and implemented training initiatives for new hires.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Executive Chef/Manager
Buglingbull
05.2009 - 09.2015
- Fostered a positive work environment where employees felt valued and motivated to perform at their best, contributing to the team''s success.
- Consistently met revenue targets even during challenging economic periods by closely monitoring market trends and adjusting strategies accordingly.
- Streamlined kitchen operations for improved efficiency, reducing food waste and increasing overall productivity.
- Managed budget effectively by carefully tracking expenses and identifying cost-saving opportunities within the operation.
- Led menu development efforts, incorporating seasonal ingredients to provide fresh and exciting options for guests yearround.
- Spearheaded successful special events planning initiatives such as wine dinners or themed nights that attracted new clientele while delighting regular patrons alike.
- Enhanced dining experience by creating innovative and diverse menus for various occasions and events.
- Optimized workflows within the kitchen environment by designing efficient workstations that maximized space utilization without compromising safety standards or regulatory compliance requirements.
- Pitched in to work line during busy periods or in place of sick employees.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Meat Cutter
Custer County Market
05.2013 - 12.2014
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Education
High School Diploma -
Hot Springs High School
Hot Springs, SDSkills
- Team Leadership
- Relationship Building
- Operations Management
- Customer Service
- Staff Development
- Budget Oversight
- Approachable leader
Accomplishments
- Supervised team of 100 staff members.
Timeline
Vice President Food Operations/Director of Operations
Eagles Landing Travel Centers
11.2019 - Current
Problem Manager
Travel Centers OF AMERICA
10.2015 - 11.2019
Meat Cutter
Custer County Market
05.2013 - 12.2014
Executive Chef/Manager
Buglingbull
05.2009 - 09.2015
High School Diploma -
Hot Springs High School
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