Michael Penna
Restaurant Hospitality
Asheville,NC
Summary
I have worked in the Restaurant Industry for over 10 years, and also studied Hospitality-Management at the University of Wisconsin-Stout. I am a hardworking employee, that is capable of working with all different personalities. I am a quick learner, and have a friendly attitude to welcome all guests.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Property Manager
Family Business
Asheville, United States
03.2021 - 08.2022
- Handled single unit property for family out of state.
- Took care of tenant complaints quickly, and called in repairmen and other support services.
- Monitored any work progress of any indoor construction or maintenance projects.
- Kept everyone notified and on the same page with any project updates, delays or schedule changes.
- Continuously evaluated the Asheville market, and recommended changes in rental pricing.
- Suggested strategies to remain competitive in market.
- Got everything prepared to now put the property on the market.
Server
Copper River Grill
Asheville, NC
10.2017 - 04.2020
- Working with all team members in order to best take care of our tables and guests.
- Helping to get new servers cross trained, so everyone can work together, and be the most efficient team possible.
- Staying informed with any menu changes or additions.
- Checking out servers at the end of the night, after going through nightly checklist and making sure everyone's side work is complete.
- Properly sanitize, buss, and reset tables to keep dining room both ready for new customers, and looking good.
- Stay alert in order to ensure all guests are regularly replenished with any drinks, or food items they need throughout their meal.
- Regularly attempt to upsell alcoholic, or specialty drinks, but never over serve.
- Walk through the restaurant and make sure any customers need anything, bussing empty dishes, or bringing necessary refills to keep a team environment.
- Know menu well enough to give great descriptions, of your own personal choices or favorites.
Server
Pisgah Inn
Canton, NC
05.2018 - 11.2018
- Kept a very family friendly, gracious, motivated, and hard working attitude that is necessary to exude at all times to our guests, especially working in that particular elegant fine dining establishment.
- Offered guests a personal insight to the menu, and could explain everything extensively, due to the first hand knowledge I made sure I had of the entire food menu, by personally trying everything.
- Worked on time management to ensure that the bussers were able to flip and reset the tables as quickly as possible, so we could always get new customers seated at the table right away.
Assistant Manager
Reverend Jim's Roadhouse
Madison, WI
08.2016 - 07.2017
- Helping with employee schedules
- Working to maintain food costs, and limit waste.
- Cross train employees to have the best staff possible.
- Maintaining a warm, friendly, clean environment for all guest's.
Senior Assistant Manager
Dominos's
Janesville, WI
02.2015 - 08.2016
- Constantly motivating team to achieve store productivity goals.
- Unlocking and Opening and Locking and Closing store securely.
- Analyzing our sales, the stores daily sales and labor rank compared to other stores in our region.
- Controlling our labor, and all product waste.
- Prepping all food to be prepared when needed. (Proofing Dough, etc.)
- Paying out all Delivery Drivers daily/nightly.
- Dealing with nightly cash deposits.
- Ordering all inventory that we need.
- Making sure we never run out of any items, so no menu changes are needed.
Assistant Manager
Fat Sandwich Company
Madison , WI
09.2012 - 02.2015
- Responsible to help keep correct store inventory.
- Responsible to help fill out order forms for both food and beer every week.
- Helping to control and keep a constant grasp on the store’s food waste, beer waste, and sales goals,
- Helping with staffing and employee schedules.
- Meeting deadlines under heavy workflow. (College town, bar rush every night with line out the door.)
Education
Bachelor of Arts - Hospitality Management
University Of Wisconsin - Stout
Menomonie, WI 09.2012 - 05.2014
Associate of Arts - Business Managment
Madison College
Madison, WI 08.2008 - 08.2011
High School Diploma -
Craig High School
Janesville, WI 09.2004 - 06.2008
Skills
10 Years Working in Restaurants
Studied Hospitality Management
Experienced and Knowledgeable
Service Oriented with Outgoing Personality
Always Willing to Help Another Co-Worker
Able to Adapt and Change
Timeline
Property Manager
Family Business
03.2021 - 08.2022
Server
Pisgah Inn
05.2018 - 11.2018
Server
Copper River Grill
10.2017 - 04.2020
Assistant Manager
Reverend Jim's Roadhouse
08.2016 - 07.2017
Senior Assistant Manager
Dominos's
02.2015 - 08.2016
Assistant Manager
Fat Sandwich Company
09.2012 - 02.2015
Bachelor of Arts - Hospitality Management
University Of Wisconsin - Stout
09.2012 - 05.2014
Associate of Arts - Business Managment
Madison College
08.2008 - 08.2011
High School Diploma -
Craig High School
09.2004 - 06.2008