Michael Peppers
Zachary,LA
Summary
Dynamic Master Trainer and Station Manager with the United States Army, recognized for enhancing trainee engagement through innovative workshops and strategic problem analysis. Proven track record in team development and soft skills training, streamlining processes to boost efficiency. Adept at fostering professional growth while maintaining high standards in recruitment and training operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recruiting Master Trainer
United States Army
01.2021 - 08.2024
- Consistently maintained high evaluation scores from trainees due to effective instruction and a keen focus on individual needs.
- Streamlined administrative processes related to training coordination, reducing time spent on manual tasks while improving overall efficiency.
- Served as a mentor to junior trainers, sharing best practices and providing guidance in their professional development journeys.
- Conducted regular performance assessments and provided constructive feedback, fostering trainees'' professional growth and development.
- Facilitated hands-on workshops that allowed participants to practice newly acquired skills in a supportive environment.
- Enhanced trainee engagement by incorporating interactive activities and real-world examples into training sessions.
Recruiting Station Manager
United States Army
12.2017 - 12.2020
- Improved community relations through proactive outreach initiatives and public education programs.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed strategic plans for emergency response scenarios, increasing preparedness for a variety of incidents.
- Organized community events such as open houses and safety demonstrations to foster positive relationships between the United States Army and local residents.
- Enhanced recruiting efficiency by implementing streamlined procedures and protocols.
- Promoted a culture of continuous learning within the station through ongoing professional development opportunities for staff members.
- Managed recruiting personnel effectively, ensuring optimal performance and adherence to recruiting standards.
Recruiting Station Manager
United States Army
10.2014 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of applicant interactions, ensuring proper follow-up and resolution of issues.
- Assisted applicants in navigating the recruitment process and the Military Entrance Processing Station, improving overall user experience.
- Collaborated with subordinates to develop best practices for consistent improvement in the recruiting process.
- Provided coaching and mentoring to new recruiters, contributing to their successful integration into the team.
- Customized support strategies for high-priority objectives to ensure their specific needs were met.
- Developed detailed plans based on broad guidance and direction.
Assistant Station Manager
United States Army
07.2012 - 09.2014
- Monitored and reviewed application packets to guarantee met schedules, guidelines and quality performances.
- Implemented and maintained standard operating procedure to guarantee optimum safety, control and security.
- Cross-trained existing personnel to maximize team agility and performance.
- Improved marketing to attract new applicants and promote recruiting station.
- Launched quality assurance practices for each phase of recruiting process.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Recruiter
United States Army
05.2010 - 06.2012
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Generated and analyzed reports to monitor applicant engagement and attrition trends.
Apache Helicopter Mechanic
United States Army
07.2004 - 04.2010
- Demonstrated expertise in using specialized diagnostic equipment to identify malfunctions within complex helicopter systems quickly.
- Improved aircraft reliability by conducting thorough inspections and identifying potential issues in Apache helicopters.
- Streamlined maintenance processes by developing detailed checklists for routine servicing tasks.
- Assisted in training junior mechanics on proper procedures, improving overall productivity and knowledge within the team.
- Managed inventory of tools and parts, ensuring proper storage and availability for timely repairs.
- Contributed to effective communication between ground crews and pilots by addressing technical questions or concerns regarding aircraft functionality.
- Maximized helicopter performance through precise maintenance, adjustments, and repairs of complex systems.
Education
No Degree - Computer Programming
American Military University
Charles Town, WVSkills
- Strategic problem analysis
- Creative problem solving
- Interpersonal communication
- Soft skills training
- Time management
Certification
- Administrative Services Manager, United States Military Apprenticeship Program - Nov 2022 - Dec 2023
Timeline
Recruiting Master Trainer
United States Army
01.2021 - 08.2024
Recruiting Station Manager
United States Army
12.2017 - 12.2020
Recruiting Station Manager
United States Army
10.2014 - 11.2017
Assistant Station Manager
United States Army
07.2012 - 09.2014
Recruiter
United States Army
05.2010 - 06.2012
Apache Helicopter Mechanic
United States Army
07.2004 - 04.2010
No Degree - Computer Programming
American Military University
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