Michael Perez

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
• Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
• Maximized load safety by balancing, securing, and weighing products.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Upheld compliance with federal, state, and local regulations governing commercial DOT transportation operations.
• Ensured DOT compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Safely load, unload and transport 10 car transport hauler to various locations local and OTR.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely Service marks.
• Directed dispatching, routing, and tracking of all fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

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• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Closely monitored dispatch board to triage and prioritize daily calls.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.

• Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
• Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
• Coordinated with drivers to organize timely pickup and delivery.
• Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
• Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
• Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
• Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
• Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
• Implemented preventative maintenance schedules for vehicles, reducing downtime due to mechanical issues.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Reviewed established business practices and improved processes to reduce expenses.
• Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.

• Engage with guests professionally and courteously to cultivate welcoming atmosphere while making safety and security top priority.
• Maintain peace, control and safety for all 460 plus beds, patients, visitors and staff throughout all St. Joesph related campus and departments.
• Coordinate daily & throughout shift with the on duty House Supervisor and Department Charge Nurses on daily operational issues, comments, concerns or trainings.
• First response to all emergency situations to reduce opportunity for damage and injury. Take immediate action according to Security Services policy and procedure proto calls.
• Documented formal detailed incident reports in reference but not limited to property damage, theft, presence of unauthorized persons, injuries and accidents that took place on property, crimes committed, unusual incidences. Issue formal reports to hospital Risk Management to review and document incident.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Field Training Officer duties including but not limited to, Training new Security Officers and select staff on HIPPA, hospital policies, & protocols, to ensure consistent knowledge across Security Services Department and adherence to established procedures.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Control Center Dispatch handle high volume of inbound, outbound emergency and non emergency calls, intake information, dispatch officers according to priority, severity and locations