MICHAEL PEREZ
New York,NY
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
16
16
years of professional experience
Work History
Doorman
FirstService Residential
05.2016 - 05.2025
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
Driver/Buyer
Santana Contracting Corporation
03.2015 - 05.2016
- Transport tools and equipment, purchase materials, manage waste removal, and maintain work truck condition.
- Followed all relevant traffic laws and safety regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Security Officer
Security USA
01.2013 - 02.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Concierge / Superintendent Assistant
LC-Beekman
02.2009 - 11.2012
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
Education
High School Equivalency Diploma -
New York State High School Equivalency Diploma (GED)
New York, NYSkills
- Package handling
- Tenant relations
- CCTV monitoring
- Fire safety
- Concierge services
- Customer service
- Computer skills
- Strong interpersonal skills
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Doorman
FirstService Residential
05.2016 - 05.2025
Driver/Buyer
Santana Contracting Corporation
03.2015 - 05.2016
Security Officer
Security USA
01.2013 - 02.2015
Concierge / Superintendent Assistant
LC-Beekman
02.2009 - 11.2012
High School Equivalency Diploma -
New York State High School Equivalency Diploma (GED)
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