Michael Perez
Bay Club Courtside
Los Gatos,California
2
Languages
4
years of professional experience
Knowledgeable front desk associate with background in supporting club operations and enhancing member experiences. Successfully contributed to event planning and membership retention initiatives. Demonstrated effective communication and organizational skills.
Work History
Bay Club Associate
11 Months- Managed daily operations of club facilities to ensure a welcoming environment for members.
- Developed and maintained strong relationships with members, addressing inquiries and concerns promptly.
- Assisted in organizing and executing club events, enhancing member engagement and satisfaction.
- Trained new staff on operational procedures, promoting consistency and efficiency within the team.
Bay Club Associate Outside Service
1 Year 5 Months- Managed daily operations of club activities and events to enhance guest experiences.
- Trained new staff on policies, procedures, and best practices for club operations.
- Coordinated with team members to streamline front desk processes and customer service.
- Assisted in inventory management, ensuring availability of merchandise and supplies.
- Cleaned golf carts and driving range balls.
- Worked overtime when needed to ensure a great member experience.
Cafe Worker
11 Months- Provided exceptional customer service while taking orders, serving food and drinks, and handling cash transactions.
- Provided the highest quality of service to customers at all times.
- Delivered top-notch service to customers consistently, enhancing their overall dining experience.
- Brewed coffee and tea for customers at café. and restocked creamers and sweeteners.
- Cleaned and sanitized workstations, counters, steam tables and other equipment.
- Displayed excellent interpersonal skills when interacting with customers and colleagues.
- Demonstrated strong interpersonal skills while engaging with customers and colleagues, fostering a welcoming environment.
- Exercised critical thinking to resolve customer conflicts. skills when resolving conflicts between customers or staff members.
Maintenance Crew Member
2 Months- Responded quickly to emergency calls for service or repairs.
- Assisted in the installation of new machinery.
- Responded promptly to emergency service calls, ensuring minimal disruption to operations.
- Conducted regular safety checks, identifying hazards to enhance workplace safety.
- Cleaned and maintained floors in various facilities, ensuring cleanliness and safety.
- Removed trash from designated areas in the facility, adhering to waste disposal procedures.
- Cleaned and polished windows, lamps, mirrors and light fixtures.
- Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations.
- Cleaned restrooms, lobbies, and high-traffic areas, maintaining compliance with sanitary regulations.
Restaurant Crew Member
7 Months- Trained new employees on job responsibilities and customer service practices to ensure consistent service quality.
- Developed knowledge of restaurant menu items and ingredients to answer customer inquiries accurately.
- Followed health code regulations regarding food storage, preparation, handling, temperature control, and labeling procedures.
- Maintained cleanliness and sanitation standards in all areas of the restaurant, including dining room and kitchen.
- Maintained cleanliness and sanitation standards throughout restaurant to promote a safe dining environment.
- Operated cash register to process customer payments accurately and efficiently.
- Cleaned and sanitized store restroom areas and stalls.
Education
High School Diploma
Associate of Science - Buisness Economics
Skills
Event Coordination
Quality Assurance
Attention to Detail
Cleanliness and hygiene
Event planning
Workplace safety awareness
Sanitation practices
Cooking
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bay Club Associate
Bay Club Courtside
09.2025 - 08.2026Read More
Bay Club Associate Outside Service
Boulder Ridge Golf Course
03.2025 - 08.2026Read More
Cafe Worker
The Club at Los Gatos
04.2023 - 03.2024Read More
Maintenance Crew Member
The Club at Los Gatos
02.2023 - 04.2023Read More
Restaurant Crew Member
Chipotle
05.2022 - 12.2022Read More
Los Gatos High School
High School Diploma
Read More
West Valley
Associate of Science from Buisness Economics
Read More