Summary
Overview
Work History
Education
Skills
References
Work Preference
Quote
Timeline
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Michael Perrenoud

Michael Perrenoud

Sidney,NE

Summary

Accomplished Principal Engineer at Mutual Of Enumclaw Insurance, adept in .NET technologies and cross-functional collaboration, I spearheaded cloud infrastructure strategies and a first party rating system. My leadership in software development and system modernization at GEICO led to significant efficiency improvements and sales growth, and integrated Generative AI to revolutionize quoting processes, showcasing a blend of technical prowess and team synergy.

Overview

20
20
years of professional experience

Work History

Principal Engineer

Mutual Of Enumclaw Insurance
Enumclaw, WA
01.2024 - Current
  • Defined Cloud Infrastructure Strategy: Spearheaded the strategic direction and implementation of cloud infrastructure for the Farm and Commercial Team (FaCT), enabling scalable and efficient solutions tailored to the business's evolving needs.
  • Innovative System Architecture: Architected and led the development of an advanced first-party rating system for the FaCT line of business, guiding a team of engineers to expand functionality, enhance performance, and improve accuracy.
  • Pioneered AI Risk Evaluation: Delivered a transformative "Lunch and Learn" session, demonstrating how custom machine learning models could revolutionize risk assessment, and improve underwriting precision.
  • Generative AI Integration for Quoting: Directed monthly 'Day of Learning' workshops, showcasing the potential of generative AI to streamline and automate quoting processes, reducing manual overhead, and improving efficiency.
  • Internal Knowledge Base Development: Led a series of workshops to explore the integration of Retrieval-Augmented Generation (RAG) and Generative AI, empowering the organization to build a robust internal knowledge base, and enhance decision-making capabilities.

Senior Engineer

GEICO
Chevy Chase, MD
10.2011 - 01.2024
  • Enhanced Call Review with AI: Transformed supervisors' ability to evaluate agent performance by integrating Generative AI (GenAI) with text call transcripts. Designed and refined a tailored prompting system to assess agent adherence to diverse expectations, significantly improving review accuracy and efficiency.
  • Innovative Hackathon Success: Conceptualized and contributed to the development of "Chat to Quote," a groundbreaking Hackathon project funded by executives. Leveraged GenAI, deployed in Azure, to enable seamless customer interaction and complete quotes through a conversational AI model.
  • Modernized B2B Sales System: Architected and led the modernization of a legacy B2B sales platform, spearheading GEICO’s adoption of Azure cloud technologies. Implemented durable messaging via Azure Service Bus, Worker Roles, and APIs. Gradually transitioned the legacy system to a fully modern architecture, delivering increased reliability and scalability.
  • Greenfield Call Recording System: Designed and implemented a robust, zero-maintenance call recording system, deployed to over 10,000 users, which remains in production. Integrated the system with claims and VoIP platforms via MQ technology, ensuring seamless communication across multiple systems.
  • Cloud and API Leadership: Led a team of engineers to develop scalable web APIs and cloud-native solutions, improving system performance, and setting the foundation for future innovation.

Senior Engineer

Handel Information Tech
Laramie, WY
07.2005 - 10.2011
  • Record-breaking sales growth: Achieved unprecedented add-on sales with existing clients by identifying critical business needs, crafting tailored proposals, ensuring successful development and delivery by my team, and driving measurable client satisfaction.
  • Customer Satisfaction Turnaround: Handpicked by the COO to lead customer support during a critical period of dissatisfaction. Transformed client relationships by designing and implementing an in-house progress-tracking system, resolving all outstanding issues within six months, and securing hundreds of thousands of dollars in recurring monthly revenue.
  • Modernized Flagship Product: Architected and led the redevelopment of the flagship RiteTrack product, transitioning from real-time, interpreted configuration to a code-generated configuration model. This innovation enabled the automatic creation of tailored Visual Studio solutions, significantly reducing time to market, and improving customization for clients.
  • Innovative WYSIWYG Designer: Designed and implemented an in-house WYSIWYG configuration designer for RiteTrack, enabling real-time interpreted configuration, and empowering clients and internal teams to achieve faster implementation and deployment timelines.

Education

Associate of Applied Science - Computer Programming

Indian Hills Community College
Ottumwa, IA
05-2001

Skills

  • Highly skilled in NET technologies, including NET Framework, ASPNET, NET Core, and VBNET, with advanced expertise in C#, MSSQL, designing and implementing cloud architectures, leveraging Generative AI (GenAI), and utilizing Retrieval-Augmented Generation (RAG) chaining techniques to build innovative, scalable solutions; adept in end-to-end software development, system modernization, and deploying enterprise-grade applications
  • Software debugging
  • Security best practices
  • Automated regression testing
  • Cross-functional collaboration

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

Remote

Quote

Leaders must own everything in their world. There is no one else to blame.
Jocko Willink

Timeline

Principal Engineer

Mutual Of Enumclaw Insurance
01.2024 - Current

Senior Engineer

GEICO
10.2011 - 01.2024

Senior Engineer

Handel Information Tech
07.2005 - 10.2011

Associate of Applied Science - Computer Programming

Indian Hills Community College

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Michael Perrenoud