Summary
Overview
Work History
Education
Skills
Timeline
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Michael Perrone

Wakefield,MA

Summary

Proven leader in branch operations with a track record of enhancing customer satisfaction and profitability at Homans Associates. Skilled in fostering customer relationships and branch management, I excel in multitasking and team collaboration. Demonstrated ability to exceed targets through strategic sales approaches and effective delegation, while maintaining a humble and positive demeanor.

Overview

10
10
years of professional experience

Work History

Branch Manager

Homans Associates
11.2021 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Front line equipment sales with repeat contractors.
  • Responsible for phone orders, customer quotes, direct orders, knowledge of UPS, along with shipping and receiving skills.
  • Responsible for opening store, counter sales, building maintenance, safety-related practices, OSHA boards updated consistently, making bank deposits for the branch, along with top tier inventory and organizational skills.
  • I delegate work to two employees and work with them to help achieve common goals.

Counter Sales Representative

Distributor Corporation Of New England
10.2018 - 11.2021
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Answered telephone calls to offer information and promote business products.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Finalized sales by completing payments and required paperwork.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Informed customers about important policies and conditions on sales.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Managed rentals and returns processes for diverse customers.
  • Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
  • Contributed to a positive work atmosphere by actively participating in team meetings and offering support where needed.
  • Completed daily tasks efficiently, balancing multiple responsibilities such as stocking shelves, assisting customers, and handling cash registers.
  • Assisted team members in meeting sales targets through collaborative efforts and sharing of best practices.
  • I was directly responsible for keeping inventory in check and adjustments as well on a daily basis.
  • Great at multi-tasking. I was doing three different jobs at one time while there.

Micromarket Driver

Aramark Refreshments
01.2018 - 10.2018
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • I was in charge of the most important route with eight different customers.
  • I was in charge of quality control, money collection from kiosks and interactions with contacts from all stops.

Attendant Clerk

Aramark Refreshments
11.2016 - 01.2018
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Responded to all customer inquiries thoroughly and professionally.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Documented items purchased, returned or exchanged to enable tracking history and maintain accurate records.
  • Upon hiring, I was tasked with being a direct attendant for Salesforce Burlington, which was the second largest national account at the time in the company.
  • I excelled in such a manner that eight months in my company desired to give me an increase in pay for the job that I had done.
  • Along with Salesforce, I also would go to Schneider Electric twice per week to clean their coffee machines.
  • I was directly responsible for ordering for Salesforce, communicating daily with the contact who adored me, and succeeding to a high level every time that corporate would visit.
  • I was responsible for training my direct replacement when I was promoted to another position. That person also succeeded with the help of my thorough training.

Meat/Seafood Clerk

Stop & Shop
01.2014 - 11.2016
  • Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
  • Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
  • Washed floors, walls, coolers and storage shelves.
  • Conducted routine quality assurance inspections to ensure adherence to food safety standards within the meat and seafood departments
  • Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
  • Cleaned and sanitized seafood and meat area to preserve products and protect safety of guests.
  • Displayed a positive attitude on a consistent basis with assisting customers at a full service seafood case.
  • I was responsible for quality control daily of a 100 foot long meat case and markdowns.
  • I was responsible for breaking down frozen and fresh shipments for meat and seafood on a daily basis.
  • I was rewarded with the responsibility of being the perishable representative at only 22 years old, and I represented all of the perishable departments in our store.

Education

Criminal Justice

Fitchburg State University
Fitchburg, MA

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Versatile
  • Multi-tasker
  • Team player
  • Positive attitude
  • Willingness to learn
  • Thorough when training
  • Solid organization skills
  • Have shown the ability to delegate in an efficient and respectful manner
  • A firm believer in I will do any job needed in the building if need be
  • Humble

Timeline

Branch Manager

Homans Associates
11.2021 - Current

Counter Sales Representative

Distributor Corporation Of New England
10.2018 - 11.2021

Micromarket Driver

Aramark Refreshments
01.2018 - 10.2018

Attendant Clerk

Aramark Refreshments
11.2016 - 01.2018

Meat/Seafood Clerk

Stop & Shop
01.2014 - 11.2016

Criminal Justice

Fitchburg State University

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Michael Perrone