Michael Perry
Memphis,TN
Summary
Dynamic Store Manager with a proven track record at Hollywood Feed, specializing in enhancing customer satisfaction and operational efficiency. Maintaining a high mystery shop score, consistently exceeding company standards. Demonstrating leadership in overseeing one of the largest volume locations, driving sales growth while managing team development and performance. Skilled in staff training and creating a positive shopping environment, ensuring exceptional service and loyalty among customers.
Overview
11
11
years of professional experience
Work History
Store Manager
Hollywood Feed
09.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events to drive foot traffic into the store and increase sales opportunities.
- Reported issues to higher management with great detail.
Sales Associate
Hollywood Feed
06.2014 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
The Academies At Jonesboro High School
Jonesboro, ARSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store merchandising
Timeline
Store Manager
Hollywood Feed
09.2018 - Current
Sales Associate
Hollywood Feed
06.2014 - 09.2018
The Academies At Jonesboro High School
Similar Profiles
Emily StickelEmily Stickel
Sales Associate at Hollywood FeedSales Associate at Hollywood Feed
DAKOTA HANSONDAKOTA HANSON
Assistant Manager at Hollywood FeedAssistant Manager at Hollywood Feed
Alissa GeurkinkAlissa Geurkink
Store Manager at Hollywood FeedStore Manager at Hollywood Feed
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis
Maurice BlandMaurice Bland
Home Improvement Contractor at Self-employedHome Improvement Contractor at Self-employed