Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Peskar-Murphy

Broadview Heigths

Summary

Project management professional equipped with solid track record of overseeing daily operations and achieving team objectives. Known for collaborative approach, seamlessly adapting to dynamic work environments and ensuring efficient task completion. Proficient in team leadership, conflict resolution, and maintaining high standards.


Dynamic and detail-oriented professional with experience at Vail Resorts Inc. Proven expertise in safety procedures and mechanical troubleshooting, enhancing guest satisfaction through effective emergency response and proactive team collaboration. Recognized for training new operators, fostering a positive work culture, and implementing best practices to streamline operations and ensure safety.

Overview

11
11
years of professional experience

Work History

Ski Lift Operator

Vail Resorts Inc
11.2024 - Current
  • Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
  • Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
  • Contributed to a positive work culture by actively participating in team meetings, sharing feedback, and offering suggestions for improvement.
  • Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
  • Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
  • Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
  • Promoted a culture of safety among fellow Ski Lift Operators through regular discussions on best practices and adherence to safety protocols.
  • Reduced wait times for guests by quickly and accurately scanning lift tickets and verifying passes.
  • Educated visitors and guests in skiing, tubing and lift safety procedures.
  • Ensured proper functioning of ski lift communication systems, enabling smooth coordination between operators and mountain personnel.
  • Enhanced customer experience by efficiently operating ski lift equipment and ensuring safety procedures were followed.
  • Supported resort''s sustainability efforts by monitoring waste disposal around lift areas, consistently recycling materials whenever possible.
  • Upheld high standards of cleanliness around the ski lift area, promoting an inviting atmosphere for all guests.
  • Operated ticket scanners to verify proper customer tickets and passes.
  • Improved overall efficiency by conducting routine maintenance checks on ski lift equipment as per established guidelines.
  • Collaborated with other mountain staff to ensure timely opening and closing of ski lifts, maintaining optimal operation hours for guests.
  • Provided excellent customer service through friendly interaction with guests while answering questions or addressing concerns about the ski lift operations.
  • Exhibited strong attention to detail by consistently verifying that all passengers met the required height and age restrictions before boarding ski lifts.
  • Helped guests get on and off lift.
  • Learned and enforced lift rules, policies and procedures.
  • Performed pre-operation inspections and post-operation shutdown procedures.
  • Alerted mountain staff of any serious problems on lift.
  • Communicated with other lift operators about high-risk lift riders.
  • Slowed lift down or stopped it in case of high-risk or young riders.
  • Collaborated with ski patrol to perform lift evacuation.

Team Member

True North
10.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Monitored and verified merchandise for proper prices and labels.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Crew Lead

Gianteagle
01.2021 - 08.2024
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Implemented safety protocols to reduce workplace accidents and promote employee wellbeing.
  • Delegated tasks according to individual strengths, optimizing overall team performance and output.
  • Identified areas for improvement within the team, leading to increased efficiency and effectiveness.
  • Coordinated with various departments to ensure timely completion of tasks and projects.
  • Established a positive work environment by promoting team collaboration and open communication.
  • Resolved conflicts among team members professionally, maintaining a harmonious work atmosphere.
  • Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
  • Established and enforced policies and procedures to maintain high standards of work.
  • Established positive relationships with customers and colleagues through high standards of customer service.

Chef

Burger Fresh
01.2014 - 01.2021
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.

Education

High School Diploma -

Brecksville Broadview Heights Highschool
Broadview Heights, OH
05-2015

Skills

  • Adaptive problem solving
  • Safety procedures expertise
  • Mechanical troubleshooting
  • Incident reporting
  • Initiative-taking
  • Preventive Maintenance
  • Emergency response training
  • Public address announcements
  • Order picking
  • Heavy lifting
  • Guest assistance
  • Safety monitoring
  • Instruction assistance
  • OSHA compliance
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Team collaboration

Timeline

Ski Lift Operator

Vail Resorts Inc
11.2024 - Current

Team Member

True North
10.2024 - Current

Crew Lead

Gianteagle
01.2021 - 08.2024

Chef

Burger Fresh
01.2014 - 01.2021

High School Diploma -

Brecksville Broadview Heights Highschool

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Michael Peskar-Murphy