Michael Peters
Lumberton,TX
Summary
Customer-oriented team player and passionate researcher with strong organizational skills eager to secure Academic Advisor position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
UX Research
Freelance
06.2023 - Current
- Analyze data from interviews, surveys, and other research methods to extract meaningful insights
- Organize and conduct usability tests to evaluate the user experience of products
- Develop user personas and create user stories to represent different types of users and their interactions with the product
Legal Assistant
Floyd Lazatin, LLP
03.2023 - 09.2023
- Answered emails and phone calls
- Performed investigative research and communication with auditing firms
- Managed calendars for hearings and court dates, maintaining 100% accuracy
Business Marketing
Freelance
05.2022 - Current
- Gained industry knowledge of several business niches, such as e-commerce and job coaching
- Shot and edited over 300 videos with stage lighting and teleprompter
- Earned 5 star ratings on both platforms and produced combined earnings of $10000+
Cashier
H-E-B, LP
04.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
CVS Health
10.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier/Personal Shopper
H-E-B, LP
04.2018 - 08.2020
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor in General Studies (BGS) - English, Communications, Psychology
Lamar University
Beaumont, Texas06.2013
Skills
- Communication
- Interpersonal Skills
- Collaboration
- Professionalism
- Investigative research
- Organizational Skills
- Attention to Detail
- Microsoft Office Proficiency
Timeline
UX Research
Freelance
06.2023 - Current
Legal Assistant
Floyd Lazatin, LLP
03.2023 - 09.2023
Business Marketing
Freelance
05.2022 - Current
Cashier
H-E-B, LP
04.2021 - 07.2022
Customer Service Representative
CVS Health
10.2020 - 04.2021
Cashier/Personal Shopper
H-E-B, LP
04.2018 - 08.2020
Bachelor in General Studies (BGS) - English, Communications, Psychology
Lamar University
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