Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Peters

Muldrow,OK

Summary

Results-driven Compliance Professional with 5+ years of experience in federal program audits, site inspections, and fraud investigations. Proven track record of enhancing policy adherence, reducing risk exposures, and contributing to the overall success of the program. Adept at interpreting complex regulations and driving continuous process improvements.

Overview

20
20
years of professional experience

Work History

TANF Compliance Monitor

Cherokee Nation Career Services
05.2024 - Current
  • Monitors government regulations and standards to provide alignment with company policies and procedures.
  • Conducts biannual home visits for each TANF client to validate reported living situations, verify asset disclosures, and confirm household composition.
  • Executes monthly federal‐report audits, identifies discrepancies, and coordinates corrective actions with the Director, Area Coordinator, and TANF Specialist
  • Responds to complex TANF policy and eligibility inquiries from Specialists, Area Coordinators, and the Director, providing clear, authoritative guidance.
  • Participates in all TANF-related meetings and trainings to stay current on evolving policies, procedures, and best practices.
  • Performs systematic file audits to ensure all federally mandated documents were obtained and cases remain in full compliance.
  • Leads comprehensive fraud investigations, gathering evidence, documenting findings, and ensuring procedural accuracy.
  • Makes informed determinations on case closures, eligibility issues, and suspected fraud, applying sound judgment and knowledge of program regulations.
  • Conducts over 100 annual compliance site inspections for the Summer Youth Program to verify that worksites and participants adhere to all program policies and procedures.
  • Performs periodic compliance reviews for the ReEntry Program, confirming that participants and homeowners operate within established program requirements.
  • Supports the Employment and Training Program when required by assisting with work site-visit assessments and reinforcing adherence to program standards.
  • Maintains up-to-date knowledge of Summer Youth, ReEntry , and Employment and Training Programs guidelines to ensure consistent regulatory compliance across all sites.
  • Participates in corporate reviews of the Job Corp facility to ensure high standards and operational compliance with established policies are met.

TANF Career Specialist

Cherokee Nation Career Services
09.2023 - 05.2024
  • Conducts compliance visits to ensure that information given by clients is accurate.
  • Build long-term relationships with families, provide services for 20+ cases, and coordinate with other agencies to ensure family sustainability.
  • Consistently meet deadlines while maintaining accurate data entry.
  • Coach clients on self-sustainability practices.
  • Maintain accurate paper and electronic files on all clients.
  • Determines eligibility and assists the client through the application process.
  • Ensures that the clients are following policy, meeting their required hours, and turning in the proper documentation.
  • Monitors caseload for errors monthly.
  • Answers all questions that the clients may have.

Child Care Licensing Specialist

Oklahoma Department of Human Services
12.2020 - 09.2023
  • Managed a caseload of 35+ Child Care Facilities.
  • Conducted 15+ unannounced compliance visits per month.
  • Monitors and assesses Child Care facilities to ensure compliance with licensing requirements and certification criteria.
  • Conducts complaint and compliance investigations.
  • Identifies and investigates unlicensed facilities.
  • Provides necessary training for caregivers.
  • Balances between regulating and consulting with child care facilities.
  • Answers any and all questions from Child Care owners and directors.
  • Ensures that all child care staff are fingerprinted and background checks are complete prior to working in a facility.
  • Completes parent, child, and daycare staff interviews when an incident occurs.
  • Opens new facilities and closes facilities when necessary.

Clerk III/Safety Officer

Cherokee Nation
03.2015 - 12.2020
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Organized files, developed spreadsheets, faxed reports and scanned health documents.
  • Scheduled and managed appointments.
  • Observed deadlines, enabling timely completion of tasks.
  • Conducted a monthly Safety Meeting.
  • Maintained electronic and paper files.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Maintained records documenting safety audits and accidents.

Machine Operator

Kraft Heinz
06.2014 - 03.2015
  • Assembled finished product for shipment by packing, crating, loading and securing items.
  • Restocked packaging items and tracked boxes, tape and fill materials from inventory.
  • Inspected product on lines for conformance to predetermined quality specifications.
  • Minimized waste and lag times by maintaining orderly and clean work area and equipment.
  • Maintained detailed production log identifying materials used, wastage and rejects.
  • Reported defective materials to department supervisors for immediate remediation.

Customer Service Representative

Cellofoam
07.2013 - 06.2014
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Placed orders and answered customer questions in person, via email, and over the phone.
  • Fostered relationships with customers to expand customer base and retain business
  • Answered customer invoice questions and resolved issues discovered during the invoicing and collection process.
  • Performed data import, scanning and manual keying processes to ensure invoice accuracy.
  • Performed scheduled inventory counts and supply audits.

Customer Service Representative

Advance America
10.2012 - 07.2013
  • Created and completed loan submission packages.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with
    difficult individuals.
  • Received payments and posted to appropriate customer accounts.
  • Educated customers on the variety of loan products and available credit options.

Office Associate

AA Appraisal/Accurate Tax
12.2010 - 10.2012
  • Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
  • Reviewed source documents to locate required data for entry.
  • Stored copies of completed tax returns and related documents according to company procedures and business regulations.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Successfully handled high caseload on strict schedule.
  • Generated appraisal reports accounting for current state and market conditions.
  • De-escalated problematic customer concerns by maintaining a calm and friendly demeanor.

Team Lead

Tim's Movies/Jones Entertainment
12.2007 - 03.2011
  • Supervised a team of three employees.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Received product shipments and entered them into the system.
  • Promote a courteous communication style treating each individual with respect, dignity, and professionalism
    across phone and email correspondence.
  • Opened and closed the store.
  • Completed cash drawer balances and bank deposits.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coordinated employee weekly work schedules according to shift changes and availability.
  • Trained newly hired employees to fill positions and maximize productivity.

Houseman

Holiday Inn
12.2005 - 08.2007
  • Worked throughout events to keep room and all stations neat, clean and stocked.
  • Broke down room furniture arrangements and returned pieces to racks and storage rooms.
  • Performed complete cleaning of all surfaces, furniture and floors in banquet room.
  • Designed custom private event and banquet packages for business dinners, sales presentations, club
    meetings, weddings and charity events.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Education

Master of Arts - Organizational Management & Leadership

Southeastern Oklahoma State University
Durant, OK
08-2025

BBA - Marketing

University of Arkansas - Fort Smith
Fort Smith, AR
05.2012

Skills

  • Regulatory Compliance & Policy Enforcement
  • Risk Assessment & Mitigation
  • Audit Planning & Execution
  • Fraud Detection & Investigation
  • Data Analysis & Reporting
  • Program Evaluation & Continuous Improvement
  • Leadership & Decision-Making

Timeline

TANF Compliance Monitor

Cherokee Nation Career Services
05.2024 - Current

TANF Career Specialist

Cherokee Nation Career Services
09.2023 - 05.2024

Child Care Licensing Specialist

Oklahoma Department of Human Services
12.2020 - 09.2023

Clerk III/Safety Officer

Cherokee Nation
03.2015 - 12.2020

Machine Operator

Kraft Heinz
06.2014 - 03.2015

Customer Service Representative

Cellofoam
07.2013 - 06.2014

Customer Service Representative

Advance America
10.2012 - 07.2013

Office Associate

AA Appraisal/Accurate Tax
12.2010 - 10.2012

Team Lead

Tim's Movies/Jones Entertainment
12.2007 - 03.2011

Houseman

Holiday Inn
12.2005 - 08.2007

Master of Arts - Organizational Management & Leadership

Southeastern Oklahoma State University

BBA - Marketing

University of Arkansas - Fort Smith

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