Michael Peterson
Meridian,ID
Summary
Detailed Salesforce Administrator with 10 years of experience administering complex Salesforce software solutions for sales, service and marketing management and development. Thoughtful software troubleshooter with generational software update and integration experience. Collaborative administrator supporting personnel in long-term data management and storage. Have a strong focus and commitment to data integrity, security and implementation of business process via thorough documentation.
Overview
20
20
years of professional experience
13
13
Salesforce Experience
6
6
Certifications
Work History
Salesforce Administrator
Overhaul
Austin, TX
08.2022 - 08.2022
- Onboarded Salesforce Sales Cloud in Lightning for 100+ Users which included development of security model, sharing model, approval processes, user onboarding, training, Account and Campaign Hierarchy etc.
- Worked on Asana ,Box and Lucidchart for all our documentation needs including business process, training, data loads, assets. etc.
- Maintained all 3rd Party Applications used by Sales Team which included DemandBase, Salesloft, Zendesk, Hubspot
- Developed and maintained business process via process builders, work flow and flows
- Defined user hierarchy via Roles and Sharing Settings
- Managed data and data cleanup via APEX Data Loader, Cloudingo and Salesforce Inspector using SOQL
- Met with end users to define and develop user interface to match business process
- Developed and maintained deployment plan/schedule
- Performed QA and unit testing while working with the business for UAT when applicable
Salesforce Administrator, Sr. Salesforce Manager
HackerUSA, Meridian
Meridian, ID
08.2020 - 08.2021
- Lead and organized requirements gathering sessions for Sales Cloud business processes
- Developed processes for onboarding new educational institutions including implementing new business and legal requirements
- Managed group of admins day to day responsibilities via JIRA
- Met with contractors to ensure their progress was satisfactory not only from defined time lines but also in regards to functionality implemented
- Onboard Pardot as marketing tool for B2B campaign communications
- Wrote and maintained technical and functional specifications and requirements
- Coordinated testing, QA and UAT with business units to ensure on time delivery
- Collaborated with team members to achieve target results
Marketing Cloud Admin
Swoon
Meridian, ID
03.2019 - 05.2019
- Developed and deployed SQL statements to facility Salesforce database in Marketing Cloud
- Maintained Engagement Studio processes
- Liaised between clients and vendors and maintained effective lines of communication.
Salesforce Consultant
Zennify
Boise, ID
01.2018 - 01.2020
- Managed and monitored installed packages
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Managed installation, upgrade and deployment projects and provided on-site direction
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Sr. Salesforce Admin
Cradlepoint
Boise, ID
01.2017 - 01.2018
- Strengthened developmental methodologies by leveraging JIRA and Scrum
- Managed workload of Jr. Admins via JIRA
- Conducted data modeling, performance and integration testing.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Designed and implemented scalable applications for data extraction and analysis.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Part of evaluation for new tools to enhance our Salesforce landscape such as AppBuddy, Salesforce CPQ/Apptus, SF Apex
Salesforce Admin
Hewlett Packard
Boise, ID
01.2006 - 01.2017
- Administered, supported and monitored databases by proactively resolving database issues include Custer Master Data Repository and Product Data for SAP CRM ICWC
- Set up and controlled user access levels across databases to protect important data via in house User Access Management tool
- Actively listened to customers' requests, confirming full understanding before addressing concerns as part of all development as Business Analyst
- Part of the development and deployment team for Salesforce onboarding for Customer Service and Support organization
- Managed all call center desktop specifications to ensure minimum specification were met
- Managed off shore team post Salesforce Deployment for ongoing support and development of new processes.
- Implemented Social Studio for HP service department which included integrations to Facebook and Twitter as part of the IT team.
- Managed Social Studio for business which included developing topic profiles, social accounts, content libraries, Salesforce integration
Education
Bachelor of Science - Computer Information Systems
Boise State University
Boise, ID 09.2003 - 05.2006
Bachelor of Science - Exercise Physiology
Gonzaga University
Spokane, WA 01.2000 - 12.2001
Associate of Science - General
North Idaho College
Coeur D'alene, ID 08.1997 - 12.1999
Skills
Relational database design and development
undefinedCertification
Salesforce Certified Administrator - Credential ID 17785717
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsPaid sick leave401k matchTimeline
Salesforce Administrator
Overhaul
08.2022 - 08.2022
Salesforce Administrator, Sr. Salesforce Manager
HackerUSA, Meridian
08.2020 - 08.2021
Marketing Cloud Admin
Swoon
03.2019 - 05.2019
Salesforce Consultant
Zennify
01.2018 - 01.2020
Sr. Salesforce Admin
Cradlepoint
01.2017 - 01.2018
Salesforce Admin
Hewlett Packard
01.2006 - 01.2017
Bachelor of Science - Computer Information Systems
Boise State University
09.2003 - 05.2006
Bachelor of Science - Exercise Physiology
Gonzaga University
01.2000 - 12.2001
Associate of Science - General
North Idaho College
08.1997 - 12.1999
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