Michael Petesch
Pasadena,Texas
Summary
United States Marine with over 5 years of customer service experience, over 3 years of management experience, and a successful history of working in diverse environments within military and civilian organizations. Proven ability to develop teams, drive results, and produce growth. Very comfortable in high-stress, fast-paced environments. Seeking a career with a company that promotes development from within, and a team environment.
Overview
7
7
years of professional experience
Work History
Assistant Director
Hand and Stone Massage and Facial Spa
Houston, Texas
Aug.2023 - Current
- Monitor KPIs and institute up to store level PIPs to ensure achievement of metrics
- Oversee and track training for Spa Associates
- Create schedules with an emphasis on effective labor utilization
- Assist with inventory and regulating product consumption
- Act as intermediary between upper-management and spa associates
- Professionally handle all guest concerns in a timely manner
Non-Commissioned Officer
United States Marine Corps
Houston, Texas
Feb.2018 - Current
- Developed PIPs and training matrices to ensure readiness standards are met
- Efficiently coordinated responses to accomplish assigned tasks and goals
- Excelled at vertical communication
- Optics Repair Chief for Reserve Component 1st Battalion, 23rd Regiment
- Led Armory Section regularly servicing 2 companies of Marines and assets
- Operated Field Armory for 30 days during training exercise, 5 companies supported
- Battalion Logistics Coordinator for 6 months during Operation Allies Welcome, 2 battalions
and 10,000 evacuees supported - Assistant Instructor for Combat Casualty Care Course, 159 students with a 99.37% pass rate
- Top of class at Electro-Optical Repair Course
Sales
Power Home Remodeling
Houston, Texas
Aug.2023 - Oct.2023
- Utilized interactive sales presentations to promote products and services to prospective and
existing clients - Developed personal communication skills, negotiation tactics, and strategic planning through
ongoing proprietary trainings
Store Manager
Valvoline Retail Services
La Porte, TX
Sep.2019 - Jul.2023
- Monitored KPIs and P&Ls to ensure long term growth and sustainability
- Promoted 3 store managers and 10 assistant managers
- Briefly managed 2 locations during a management transition period
- Managed highest volume location in the district for 6 months
- Delegated tasks and monitored for followthrough by utilizing progressive trainings
- Trained and guided team members to maintain high productivity and performance metrics
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Investigated and resolved high-dollar claims
- Managed and tracked store inventory
- Promoted to position after 1 year
Firefighter
City of Pasadena
Pasadena, Texas
Sep.2019 - Jul.2021
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading
Department Manager
Cinemark Movies
Pasadena, TX
Mar.2017 - Jan.2018
- Supervised a department of 20 employees
- Organized movie scheduling, optimized technical performance, and performed routine
maintenance - Practiced interpersonal conflict resolution with employees and customers
- Resolved escalated guest concerns
- Led regular team meetings to encourage team and review benchmarks
- Developed PIPs and coordinated new hire trainings
- Oversaw employee placement during high volume periods
- Promoted to position after 3 months
References
Amanda Ambrose- Supervisor 928-581-6136
Devin Johnson- Supervisor 409-655-7655
Miranda Weldon- Character Reference 281-917-2630
Alexus McMurry- 346-633-8137
Dane Andzalua- Employee 713-449-7466
Mason Draper- Employee 707-419-9976
Angelo Pangilinan- Junior Marine 832-654- 4958
Damian Hunt - Junior Marine 346-285-0895
Skills
- Employee Development & Training
- Profitability & Expense Control
- Growth Production
- Staff Management
- Time Management
- Employee Timesheet Processing
- Inventory Management
- Vertical Communication
- Planning and Follow-Through
- Proficient with Microsoft Office
- Easily meets deadlines
- Excels at multi-tasking
Quote
“Never give in, never, never, never, never—in nothing, great or small, large or petty—never give in except to convictions of honor and good sense.”
Winston Churchill
Timeline
Assistant Director
Hand and Stone Massage and Facial Spa
Aug.2023 - Current
Sales
Power Home Remodeling
Aug.2023 - Oct.2023
Store Manager
Valvoline Retail Services
Sep.2019 - Jul.2023
Firefighter
City of Pasadena
Sep.2019 - Jul.2021
Non-Commissioned Officer
United States Marine Corps
Feb.2018 - Current
Department Manager
Cinemark Movies
Mar.2017 - Jan.2018