Michael Petosa
Staten Island,NY
Summary
Restaurant General Mananger with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sanitation Worker
New York City Department Of Sanitation
New York , NY
10.2021 - 10.2023
- Followed all safety procedures when handling hazardous materials.
- Collected recyclable items from production lines for proper disposal.
- Assisted with snow removal during winter months as necessary.
- Reported any maintenance needs to supervisor promptly.
- Ensured compliance with local health codes by inspecting facility periodically.
- Followed sanitation schedule and documented cleaning activities.
- Picked up and transported recyclables and trash from various locations to appropriate disposal facilities.
- Operated and used heavy equipment for cleaning machinery and production rooms.
- Drove garbage-collection trucks and operated vehicle mechanisms to lift and dump trash receptacles.
Waiter/Bartender/Maitre D
Campania Coal Fired Pizza/La Stanza by Campania
Staten Island , New York
01.2014 - Current
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
- Greeted guests and answered questions about menu items.
- Checked with customers to ensure that they were enjoying their meals.
- Assisted with setting up the dining area before shift began.
- Followed all safety and sanitation regulations when handling food or drinks.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Informed customers of daily specials in an engaging manner.
- Suggested additional items to customers based on their preferences and needs.
- Reconciled cash drawers at the end of shifts to verify sales totals.
- Presented food and beverages to guests at tables.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
General Manager
Campania Coal-Fired Pizza/La Stanza by Campania
Staten Island , New York
06.2014 - 08.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Waiter/Bartender
Nove Italian Bistro/La Stanza by Nove
Staten Island , New York
01.2013 - 06.2014
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
- Checked with customers to ensure that they were enjoying their meals.
- Assisted with setting up the dining area before shift began.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Waiter/Lead Barback
Battery Gardens Restaurant
New York , New York
01.2007 - 01.2013
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Suggested additional items to customers to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Followed all safety and sanitation regulations when handling food or drinks.
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Checked with customers to ensure that they were enjoying their meals.
Office Assistant
Peakmont Holdings Corporation
Staten Island , New York
01.2006 - 01.2013
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Dispersed incoming mail to correct recipients throughout office.
- Answered telephones, directed calls and took messages.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Troubleshot office equipment, computer hardware and software issues.
Banquet Waiter/Captain Waiter
Vanderbilt at South Beach
Staten Island , New York
01.2005 - 06.2007
- Greeted and welcomed guests upon arrival to the banquet hall.
- Assisted in setting up tables, chairs, place settings, and decorations for events.
- Provided food and beverage service to guests during events.
- Demonstrated knowledge of menu items, alcoholic beverages, and cocktails.
- Ensured all guests were served promptly and courteously while attending to their needs.
- Maintained cleanliness of work area throughout shift.
- Performed opening and closing side duties such as rolling silverware, setting up buffet stations.
- Followed proper sanitation guidelines when handling food and beverages.
- Inspected dining room before each event to ensure readiness for guests.
- Responded quickly to customer complaints or special requests in a polite manner.
- Prepared drinks for customers according to recipes provided by management.
- Restocked bar with fresh supplies throughout the evening.
- Assisted in cleaning up banquet hall at end of event including sweeping floors and emptying trash cans.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Provided exceptional service to high volume of daily customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Education
Associate’s Degree in Nursing - Nursing Science
St Paul’s School of Nursing
Staten Island, NY12.2012
Associate’s Degree - Liberal Arts And Sciences
College of Staten Island
Staten Island, NY06.2011
Skills
- Emergency Response
- Customer Service
- Problem-Solving
- Relationship Building
- Issue Resolution
- Scheduling
- Customer Inquiry and Response
- Operations Management
- Staff Management
- Customer Engagement
- Schedule Coordination
- Restaurant Operations Management
- Brand Standards Promotion
- Regulatory Compliance
- Proven Sales Record
References
References available upon request
Certification
- CPR Certified
- Food Handlers Certification
Timeline
Sanitation Worker
New York City Department Of Sanitation
10.2021 - 10.2023
General Manager
Campania Coal-Fired Pizza/La Stanza by Campania
06.2014 - 08.2021
Waiter/Bartender/Maitre D
Campania Coal Fired Pizza/La Stanza by Campania
01.2014 - Current
Waiter/Bartender
Nove Italian Bistro/La Stanza by Nove
01.2013 - 06.2014
Waiter/Lead Barback
Battery Gardens Restaurant
01.2007 - 01.2013
Office Assistant
Peakmont Holdings Corporation
01.2006 - 01.2013
Banquet Waiter/Captain Waiter
Vanderbilt at South Beach
01.2005 - 06.2007
Associate’s Degree in Nursing - Nursing Science
St Paul’s School of Nursing
Associate’s Degree - Liberal Arts And Sciences
College of Staten Island
- CPR Certified
- Food Handlers Certification
Similar Profiles
Glasco WhittakerGlasco Whittaker
Sanitation Worker at New York City Department Of SanitationSanitation Worker at New York City Department Of Sanitation
Natalia SimonNatalia Simon
Public Health Sanitarian II at New York City Department of Health, Bureau of Food Safety and Community SanitationPublic Health Sanitarian II at New York City Department of Health, Bureau of Food Safety and Community Sanitation
MICHAEL M HOLLIGANMICHAEL M HOLLIGAN
Sanitation Worker at New York City Sanitation DepartmentSanitation Worker at New York City Sanitation Department