MICHAEL D PETROCCO
SAYRE,PA
Overview
34
34
years of professional experience
Work History
Pharmacy Cashier
Guthrie Clinic
11.2022 - Current
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
Assistant Store Manager (ASM), Merchandiser
Kmart/Sears Holdings Inc.
05.1991 - 12.2019
- Duties include but are not limited to:
- Coach and support other team members
- Hire and train new employees for the sales floor or other departments
- (e.g
- Shipping and receiving)
- Maintain and monitor store inventory
- Ensure that the store is clean, safe and presentable for customers
- Greet and assist customers as necessary when other sales associates are busy
- Conduct regular audits of the store’s physical and practical condition to ensure quality
- Maintain product levels appropriately
- Interact with the public via social media and maintain the store’s online presence
- Process sales when necessary
- Generate and review daily sales report
Education
High School Diploma -
Sayre Area High School
01.1992
Skills
- HIPAA regulations
- Maintaining cleanliness
- Organization and prioritization
- Cash handling expertise
- Insurance verification
- Cash register operations
- Professional appearance
- Inventory management
- POS system operation
- OTC recommendations
- Sales promotion
- Inventory management proficiency
- Retail pharmacy procedures
- Pharmacy terminology
- Teamwork
- Patient education support
Timeline
Pharmacy Cashier
Guthrie Clinic
11.2022 - Current
Assistant Store Manager (ASM), Merchandiser
Kmart/Sears Holdings Inc.
05.1991 - 12.2019
High School Diploma -
Sayre Area High School
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