Summary
Overview
Work History
Education
Skills
Timeline
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Michael Petty

Phoenix,AZ

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements. Resourceful Accounts Payable Clerk known for excellent account management and time management skills. Expert in Excel and Quikbooks use and ledger verification with great customer service skills. Meticulous and enterprising worker dedicated to excellence.

Overview

4
4
years of professional experience

Work History

Collections Specialist

Conn's Home Plus
08.2022 - Current
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Handled 200+ outbound and inbound calls daily with goal of collecting owed debt.
  • Processed payments and contracts on accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Delivery Driver

Domino's Pizza
06.2019 - 01.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.

Accounting Clerk

Savoy Financial Services
09.2018 - 01.2020
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Managed accounts payable and receivables and payroll.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Balanced reports to submit for approval and verification.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Managed accounting records and performed dues-ins and dues-outs tasks.

Team Member

Arby's
09.2017 - 02.2018
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.

Education

High School Diploma -

Dobson High School
Mesa, AZ
05.2016

Skills

  • Skip Tracing
  • Damage Claims
  • Personalized Financial Reviews
  • Debt Repayment Negotiation
  • Negotiation and Resolution
  • Account Monitoring
  • Business Controls
  • Precision and Accuracy
  • Customer Relations
  • Time Management
  • Verbal and Written Communication
  • Attention to Detail

Timeline

Collections Specialist

Conn's Home Plus
08.2022 - Current

Delivery Driver

Domino's Pizza
06.2019 - 01.2021

Accounting Clerk

Savoy Financial Services
09.2018 - 01.2020

Team Member

Arby's
09.2017 - 02.2018

High School Diploma -

Dobson High School