Michael Petty
SATELLITE BEACH,FL
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring planning, organization and both written and verbal communication abilities developed over 10-year career to a growth-oriented role.
Overview
15
15
years of professional experience
Work History
Maintenance Technician III
Spectrum
11.2021 - Current
- Completed plant troubleshooting in order to quickly repair or replace defective components and restore plant functionality.
- Troubleshot plant issues and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Military Training Instructor
US Army National Guard
10.2008 - Current
- Evaluated trainee progress regularly, providing constructive feedback and tailored instruction to ensure mastery of critical skills.
- Enhanced trainee performance by incorporating hands-on exercises and real-world scenarios into training sessions.
- Maintained detailed records on each trainee''s progress, allowing for targeted interventions where necessary for optimal learning outcomes.
- Implemented new instructional strategies based on evolving military doctrine and emerging threats, ensuring relevance and applicability of training materials.
- Conducted regular after-action reviews following training exercises, identifying areas for improvement and implementing changes accordingly.
Operations Manager
Aeon, Inc.
06.2016 - 11.2021
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Operations Supervisor
GI Broadband
05.2013 - 06.2016
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Field Service Technician
Groupware
08.2009 - 05.2013
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Education
Currently in Progress - General Education-Finance
University of Maryland
Global Campus06.2024
Skills
- Project Management
- Proficient in Office365
- Conflict Resolution
- Safety Procedures
- Career Counseling
Timeline
Maintenance Technician III
Spectrum
11.2021 - Current
Operations Manager
Aeon, Inc.
06.2016 - 11.2021
Operations Supervisor
GI Broadband
05.2013 - 06.2016
Field Service Technician
Groupware
08.2009 - 05.2013
Military Training Instructor
US Army National Guard
10.2008 - Current
Currently in Progress - General Education-Finance
University of Maryland
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