Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Michael Petty

Phoenix,AZ

Summary

Veteran Collections Specialist with top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments. Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing nearly 2 years of experience and driven mentality. Detailed Accounting Assistant with 3 years of hands-on experience assisting with handling various accounting duties and procedures. Well-educated in reconciliation, bookkeeping and revenue recognition. Innovative collaborator focused on adding value through measurable outcomes. Highly organized in handling accounting needs and clerical support. Knowledgeable about financial and fiscal requirements and regulations, taxation law and accounting processes. Skilled with accounting software and quick to learn new processes. Competent and detail-oriented Accounting Assistant well-versed in accounts payable and receivable management, financial forecasting, budgets, and payroll. Talented in identifying and correcting errors for impeccable accuracy. Committed to achieving team objectives and driving company development. Proactive communicator with solid foundation of trustworthy and dependable performance. Resourceful electrician bringing excellent communication and teamwork illustrated under 2 years of industry experience. Ambitious and eager to learn with superior work ethic. Motivated electrical student seeking internship in Electrical tech to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Overview

6
6
years of professional experience

Work History

Collections Agent

Conns Home Plus
Tempe, AZ
08.2022 - 01.2024
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Monitored overdue accounts using automated information systems.
  • Resolved balance errors using accounting software.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Answered customer questions regarding account discrepancies or problems.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Analyzed customer data to identify potential areas of improvement within the collections department.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.

Accounting Clerk

Savoy Financial Services
Scottsdale, AZ
08.2018 - 01.2020
  • Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
  • Provided support to the Accounts Payable department as needed.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Matched orders with invoices and recorded required information.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Analyzed documentation and standard financial statements for accuracy.
  • Compiled and reported on expense data to aid in budget planning.
  • Resolved customer inquiries regarding bills and payments.
  • Performed bookkeeping and accounting consulting services.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Assisted with external audits conducted by accounting firms.
  • Compiled audit reports for expenditures, profits and losses to provide transparency.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
  • Ensured accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts.

Electrical Apprentice

Green Mechanical Construction
Glasgow, KY
05.2022 - 08.2022
  • Identified problems with circuits or equipment using testing devices such as multimeters or oscilloscopes.
  • Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
  • Kept work areas clean, neat and organized for efficient operations.
  • Inspected transformers and circuit breakers to identify any potential issues before they become major problems.
  • Tested electrical systems and circuit continuity using ohmmeters, voltmeters, or oscilloscopes.
  • Performed troubleshooting and diagnosis on malfunctioning systems or components.
  • Worked in team-based environment to accomplish projects.

Delivery Driver

Dominos Pizza Inc.
Gilbert, AZ
04.2020 - 06.2021
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Followed proper sanitation protocols when handling food products on the job.
  • Issued sales promotion materials to customers to boost sales.
  • Maintained accurate records of deliveries made throughout shift on log sheet.
  • Maintained vehicle according to company and state safety requirements.
  • Presented customers with bills and receipts to collect payment for delivered food.
  • Compiled weekly sales reports summarizing total number of pizzas sold per day.
  • Cold-called prospective customers to provide details on company services or products.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Stocked shelves with fresh ingredients needed for pizza making process.
  • Used point-of-sale hardware and software to enable smooth pizza transactions when delivering or helping out at store.

Team Member

Arbys Resturant
Mesa, AZ
09.2017 - 06.2019
  • Set specific goals for projects to measure progress and evaluate end results.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Operated cash registers to process payments from customers.
  • Provided customer service support to ensure satisfaction.
  • Analyzed company's expenditures and developed financial models.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Delivered food orders promptly and accurately to guests tables.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Education

High School Diploma -

Dobson High School
Mesa, AZ
05-2016

Skills

  • Repayment Negotiations
  • Debt Management
  • Account Auditing
  • Delinquent Account Management
  • Collections Process Improvement
  • Financial Reporting
  • Change Management
  • Repair Work
  • Household Repairs
  • Drywall
  • Relationship Building
  • Sanitation and Safety
  • Electrical Troubleshooting
  • Tax Law Compliance
  • Records Management
  • Report Preparation
  • Expense Reports
  • Collections and Invoice Processing
  • Account Evaluation
  • General Ledger Accounting
  • Month-End Documentation
  • Data Processing

Affiliations

My Hobbies include but aren't limited to,

  • Playing pool
  • Gaming
  • Hiking
  • Exercising
  • Biking
  • Puzzles
  • Reading

Timeline

Collections Agent

Conns Home Plus
08.2022 - 01.2024

Electrical Apprentice

Green Mechanical Construction
05.2022 - 08.2022

Delivery Driver

Dominos Pizza Inc.
04.2020 - 06.2021

Accounting Clerk

Savoy Financial Services
08.2018 - 01.2020

Team Member

Arbys Resturant
09.2017 - 06.2019

High School Diploma -

Dobson High School

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Michael Petty