Michael Phelps
IT Engineer
Port Orchard,WA
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Enterprise Environments. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
IT Sys Admin - Senior Specialist
WA St. Employment Security Dept.
05.1999 - 03.2024
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Participate in Enterprise project; as an IT Engineer or consulting Management and Staff
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Assisted in development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Powershell Scripting
- Supervise and mentor Regional IT staff.
IT Technician
Edge Systems
03.1994 - 05.1999
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Acted as a liaison between end users and vendors, fostering productive relationships that led to improved service levels from third-party providers.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for customers.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Master of Science - Security System Technology
Western Governors University
Salt Lake City, UT 05.2001 -
Bachelor of Science - IT Technology W/ Emphasis On Networking
Indiana University - Purdue University Indianapolis
Indianapolis, IN 05.2001 -
High School Diploma -
South Kitsap High School
Port Orchard, WA 05.2001 -
Skills
Microsoft Windows
Powershell Scripting
Solarwinds
Continuous Improvement
Attention to Detail
System installations
Emergency Response
Process Improvement
Critical Thinking
Microsoft Windows
PaperCut Printer Security and monitoring software
Timeline
Master of Science - Security System Technology
Western Governors University
05.2001 -
Bachelor of Science - IT Technology W/ Emphasis On Networking
Indiana University - Purdue University Indianapolis
05.2001 -
High School Diploma -
South Kitsap High School
05.2001 -
IT Sys Admin - Senior Specialist
WA St. Employment Security Dept.
05.1999 - 03.2024
IT Technician
Edge Systems
03.1994 - 05.1999