Summary
Overview
Work History
Education
Skills
Timeline
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Michael Phillips

Brooksville,FL

Summary

With a proven track record at Hard Rock Cafe, I excel in enhancing dining experiences through effective team training and upselling strategies. My expertise in POS system proficiency and exceptional time management skills have significantly improved service efficiency and customer satisfaction, making me a valuable asset to any fast-paced restaurant environment.

Professional in hospitality industry known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering collaborative environment. Strong interpersonal skills, adaptability, and results-driven approach ensure high satisfaction and operational excellence.

Competent Server Trainer offering Number years of food service experience in Type restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions, and finishing dishes for new employee development.

Overview

9
9
years of professional experience

Work History

Server/trainer

Hard Rock Cafe
05.2023 - 01.2025
  • Promoted consistent service standards by implementing new training protocols.
  • Implemented strategies for resolving service issues to improve efficiency.
  • Enhanced upselling techniques with practical workshops for staff.
  • Maintained training records for new hires to streamline onboarding processes for future staff.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Server

Cheddars Stratch Kitchen
11.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Olive Garden
08.2022 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Personal Shopper

Walmart
04.2020 - 07.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.

Server/Barback

Battle Born Social
03.2018 - 03.2020
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Chef

Gather Food and Family
07.2016 - 02.2018
  • Implemented strict food safety protocols by monitoring kitchen sanitation practices.
  • Researched food trends to inspire innovative menu concepts and seasonal specials.
  • Streamlined kitchen operations by organizing workflow and maintaining cleanliness.
  • Responded to customer feedback, improving menu offerings and service quality.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.

Education

High School Diploma -

Aspire Academy
Minden, NV
05.2016

Skills

  • Effective time management
  • Menu memorization
  • Safe food handling
  • Order accuracy
  • High volume dining
  • Upselling strategies
  • Team member training
  • POS system proficiency
  • Cash handling
  • Food presentation
  • Server etiquette
  • Tableside service
  • Food safety compliance
  • Restaurant operations
  • Quality control
  • Employee mentoring
  • Server management
  • Food and beverage pairings
  • Training expertise
  • Banquet coordination
  • Menu presentation
  • Sanitation standards
  • Allergy awareness
  • Food quality standards
  • Food running skills

Timeline

Server/trainer

Hard Rock Cafe
05.2023 - 01.2025

Server

Cheddars Stratch Kitchen
11.2022 - 06.2023

Server

Olive Garden
08.2022 - 10.2022

Personal Shopper

Walmart
04.2020 - 07.2022

Server/Barback

Battle Born Social
03.2018 - 03.2020

Chef

Gather Food and Family
07.2016 - 02.2018

High School Diploma -

Aspire Academy

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Michael Phillips