Michael Phillips
Miami,FL
Summary
Dynamic leader with proven expertise in staff supervision and customer service excellence, honed at Advance Auto Parts. Skilled in team leadership and problem-solving, I significantly enhanced store operations and customer satisfaction. My adeptness in money handling and employee training propelled performance, showcasing a commitment to quality and efficiency.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Desired Position role.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Advance Auto Parts
04.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Overnight Stocker
Target
04.2013 - 07.2013
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Retail Sales Associate
Auto Zone Auto Parts
11.2009 - 04.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Greeted customers and provided outstanding customer service.
Education
Miami Central
Miami FlDiploma - Heavy Equipment Mechanical Engineering
Turner Job Corps
Albany, GA03.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Employee scheduling
- Orientation and training
Languages
English
Professional Working
Certification
Certification in forklift handling
Timeline
Assistant Manager
Advance Auto Parts
04.2013 - Current
Overnight Stocker
Target
04.2013 - 07.2013
Retail Sales Associate
Auto Zone Auto Parts
11.2009 - 04.2013
Miami Central
Diploma - Heavy Equipment Mechanical Engineering
Turner Job Corps
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