Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Phillips

Naples

Summary

Qualified Bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.

Overview

22
22
years of professional experience

Work History

Bartender

Island Gypsy
08.2024 - Current
  • Served high customer volumes
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Lead Bartender

The Bevy
12.2023 - 06.2025
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.

Bartender

La Playa Beach & Golf Resort
11.2013 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender

The Ritz-Carlton, Naples
08.2003 - 03.2013
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.

Education

Associate of Science - Business

Kent State University
Kent, OH

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Drink preparation
  • Professional service standards
  • Engaging customers

Timeline

Bartender

Island Gypsy
08.2024 - Current

Lead Bartender

The Bevy
12.2023 - 06.2025

Bartender

La Playa Beach & Golf Resort
11.2013 - 02.2024

Bartender

The Ritz-Carlton, Naples
08.2003 - 03.2013

Associate of Science - Business

Kent State University

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