MICHAEL PHILLIPS
BAYSIDE,NY
Summary
Dedicated customer service specialist with proven skills in timely food delivery and exceptional customer service. Focused on ensuring guest satisfaction through attention to detail and effective communication. Proven ability to assist guests and ensure timely food delivery.
Overview
35
35
years of professional experience
Work History
Room Service Attendant
Hilton Resorts
Melville, New York
10.2023 - 11.2025
- Delivered food and beverage orders promptly to guest rooms.
- Ensured cleanliness and presentation of room service trays and items.
- Assisted guests with menu selections and special dietary requests.
- Maintained accurate records of orders and charges for billing purposes.
Letter Carrier
US Postal service
Douglaston , NY
11.1990 - 07.2023
- Sorted scanned and delivered all mail and package, including accountable items in a responsible, professional, and timely manner.
- Assisted and resolved customer complaints.
- Provided good customer service relations with postal customers.
- Worked with management and fellow coworkers in meeting customer service goals.
Education
Bachelor of Arts - Urban Studies
Queens College
Flushing, NY07-2015
Associate of Arts - Liberal Arts
Nassau Community College
Hempstead, NY05-2008
Skills
- Problem Solving
- Microsoft Word
- Attention to detail
- Effective communication
- Food delivery
- College Writing
- Research Papers
Custom Section 1
- St. Francis Hospital Transport Services Manhasset NY 2017
Custom Section 2
- Ronald Mcdonald house Clerical New Hyde Park Ny 2016
Custom Section 3
- Tourette Association clerical and computer work 2019
Timeline
Room Service Attendant
Hilton Resorts
10.2023 - 11.2025
Letter Carrier
US Postal service
11.1990 - 07.2023
Bachelor of Arts - Urban Studies
Queens College
Associate of Arts - Liberal Arts
Nassau Community College