Michael Philpot
Melbourne,FL
Summary
Seeking a challenging and rewarding position which will utilize my knowledge and experience in service operations and account management. Skilled in remote communications, issue resolution and quality assurance. Proven track record in policy issue resolution and maintaining high customer satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Service Advocate
Centene Corporation
05.2025 - Current
- Serves as first-line advocate for members and providers, delivering prompt and personalized support
- Resolves inquiries, issues, and concerns efficiently to ensure high customer satisfaction
- Utilizes multiple communication channels (phone, email, chat) to address routine complaint
- Ensures accurate and timely responses to member and provider requests
- Maintains detailed documentation of interactions to support issue resolution and compliance
Customer Care Representative, Underwriter
Farmers Insurance
05.2022 - 09.2024
- Serve as a primary point of contact for agent inquiries, ensuring effective resolution and information dissemination through chat, email, and telephone communications.
- Conduct thorough research and manage underwriting queues, leveraging company manuals to address policy-related issues, including billing, invoicing, renewals, and cancellations.
- Utilize Microsoft Teams and internal systems to maintain clear and consistent communication with team members and leadership.
Account Manager / Technician Assistant
Pier 88 Diving
06.2004 - 04.2022
- Oversaw client relations and account management, ensuring consistent service quality and customer satisfaction.
- Conducted comprehensive research and analysis to implement new data retention systems, enhancing operational efficiency.
- Managed financial transactions, including the accurate processing of invoicing and billing activities.
Education
Bachelor of Science - Marketing and Business
University of Central Florida
Skills
- Insurance Claims
- Account Management
- Communication Systems
- Customer Service
- Issue Resolution
- Research Efficiency
- Time Management
- Billing/Invoicing
- Real Estate/Relocation
- Client Follow-Up
- Marketing Systems
- Promotional Events
- Team Building
- Diverse Industry Research
- Presentation Development
- Underwriting
- Remote Work
- Microsoft Office
- Word
- Outlook
- Excel
- PowerPoint
- Access
- Skype
- Webex
- Zoom
- Teams
- Active Listening
- Computer Skills
- Problem-solving
- Detail-oriented
- Adaptability
- AI (Artificial Intelligence)
Timeline
Customer Service Advocate
Centene Corporation
05.2025 - Current
Customer Care Representative, Underwriter
Farmers Insurance
05.2022 - 09.2024
Account Manager / Technician Assistant
Pier 88 Diving
06.2004 - 04.2022
Bachelor of Science - Marketing and Business
University of Central Florida