Michael Phoenix
Conroe,TX
Summary
Dedicated professional with expertise in communication, building rapport, time management, problem solving, and customer service. Proven ability to enhance customer experiences and optimize processes, leading to improved client satisfaction.
Overview
22
22
years of professional experience
Work History
Transporter
SOS Transport
04.2020 - Current
- Operated transport vehicles to ensure timely deliveries and pickups.
- Conducted regular vehicle inspections to maintain safety and compliance standards.
- Coordinated with logistics teams to optimize routing and scheduling efficiency.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
Transporter
US Auto Logistics
08.2014 - 05.2020
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Delivery Driver
Martin Brower
10.2010 - 08.2014
- Delivered products efficiently, ensuring timely arrival at various locations.
- Communicated effectively with warehouse staff to optimize loading and unloading processes.
Delivery Driver
Ben E Keith Foods
06.2007 - 10.2010
- Adhered to all safety regulations, minimizing potential hazards during transport.
- Managed delivery schedules, prioritizing urgent requests while maintaining service quality.
Salesperson
Planet Ford
01.2004 - 06.2007
- Developed strong customer relationships to enhance sales retention and satisfaction.
- Conducted product demonstrations to educate customers on vehicle features and benefits.
- Mentored junior staff, fostering professional growth and enhancing team dynamics within the sales department.
- Utilized cold calling to bring in new business.
- Developed relationships with clients for increased loyalty and repeat business.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Implemented effective sales strategies to maximize revenue generation.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Trained new sales staff on best practices and dealership policies to ensure consistency.
Education
Certificate of Technical Studies - HVAC
Lone Star College
Houston, TX05-2002
Skills
- Customer rapport
- Customer experience
- Excellent listener and communicator
- Problem resolution
- Adaptability to changing conditions
- Proactive
- Punctual
- Compassionate
Timeline
Transporter
SOS Transport
04.2020 - Current
Transporter
US Auto Logistics
08.2014 - 05.2020
Delivery Driver
Martin Brower
10.2010 - 08.2014
Delivery Driver
Ben E Keith Foods
06.2007 - 10.2010
Salesperson
Planet Ford
01.2004 - 06.2007
Certificate of Technical Studies - HVAC
Lone Star College