Michael Pichardo
St Haines City,Fl
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
1
1
year of professional experience
Work History
Internships
Bronx Haven High School
Bronx , NY
- One year internship with AllState Insurance
- 2 year manager of Girls Flag Football Team
Sales Associate
Victoria's Secret & PINK
Manhattan , NY
2019.03 - 2019.09
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Associate
Jimmy Jazz
New York City , New York
2021.04 - 2021.08
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Assistant Manager
Sunset Palm Hotel
Davenport , Florida
2021.11 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Bronx Haven High School
Bronx, NYSkills
- Two years of Korean
- Bilingual(English and Spanish)
- Store Opening and Closing
- Teamwork and Collaboration
- Time Management
- Verbal and Written Communication
- Customer Service
- Stockroom Upkeep
- Stocking and Receiving
- Cash Handling
- Returns and Refunds
- Retail Knowledge
- Stockroom Organizing
- Checking Inventories
- Formal Wear
- Credit and Cash Transactions
- Cash Register Operations
- Answering Customer Questions
- Online Systems
- Assigning Tasks
Timeline
Assistant Manager
Sunset Palm Hotel
2021.11 - Current
Sales Associate
Jimmy Jazz
2021.04 - 2021.08
Sales Associate
Victoria's Secret & PINK
2019.03 - 2019.09
Internships
Bronx Haven High School
Bronx Haven High School
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