Michael Pickler
Fernandina Beach,FL
Summary
Dynamic leader with proven expertise in operations management and cost control, notably at Marco's Pizza. Excelled in enhancing customer satisfaction and staff development, achieving significant profitability through strategic inventory and labor management. Skilled in regulatory compliance and team leadership, blending critical thinking with a calm demeanor to anticipate and solve problems efficiently.
Overview
4
4
years of professional experience
Work History
Assistant Manager of Operations
Time To Shine Car Wash
09.2024 - 11.2024
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
General Manager of Food Service
Marco's Pizza
11.2020 - 08.2024
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
High School Diploma -
Goose Creek High School
Goose Creek, SC06.2020
Skills
- Operations management
- Cost control
- Sales growth
- Scheduling and rostering
- Team development
- Customer service
- Quality control
- Performance evaluations
- Purchasing
- Staff leadership
- Regulatory compliance
- Facility maintenance
- Hiring standards
- Critical thinking
- Reliable and responsible
- POS terminal operation
- Money handling
- Collaboration and teamwork
- Problem-solving
- Coaching and mentoring
- Calm and pleasant demeanor
- Anticipating problems
Timeline
Assistant Manager of Operations
Time To Shine Car Wash
09.2024 - 11.2024
General Manager of Food Service
Marco's Pizza
11.2020 - 08.2024
High School Diploma -
Goose Creek High School
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