Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Pieczkiewicz

Eagle Pass,TX

Summary

Operationally-focused professional with extensive experience in overseeing multiple restaurant units. Known for optimizing processes and elevating team performance to achieve business goals. Promotes collaborative culture and adapts seamlessly to evolving business needs, ensuring consistent results.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Market Leader

Whataburger
04.2019 - Current
  • Evaluated competitive landscape to identify opportunities for differentiation and positioning, leading to increased market share.
  • Boosted sales performance by identifying and targeting high-potential market segments.
  • Fostered a culture of continuous improvement by encouraging team members to seek out opportunities for personal and professional growth.
  • Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
  • Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Spearheaded quality control initiatives by enforcing strict adherence to established guidelines and procedures in daily operations.

General Manager

Whataburger
12.2012 - 04.2019
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Line Cook/FOH Supervisor

Village Inn Pancake House
05.2005 - 02.2008
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Restaurant Team Member

Jack in the Box
07.2001 - 04.2005
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.

Education

High School Diploma -

John Jay High School
San Antonio, TX
06-2002

Skills

  • Product Management
  • Competitive Analysis
  • Collaboration and Teamwork
  • Operational Excellence
  • Safety Management
  • Organizational Development
  • Key Performance Indicators
  • Employee Development
  • Performance monitoring

Certification

  • ServSafe Food Handler's Certification
  • General Manager of the Year Whataburger May 2015

Timeline

Market Leader

Whataburger
04.2019 - Current

General Manager

Whataburger
12.2012 - 04.2019

Line Cook/FOH Supervisor

Village Inn Pancake House
05.2005 - 02.2008

Restaurant Team Member

Jack in the Box
07.2001 - 04.2005

High School Diploma -

John Jay High School

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Michael Pieczkiewicz