MICHAEL PIECZYSKI
Summary
Creative Business Owner with exceptional background spent in Poland's Biggest Convenience Chain.
Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
9 years of work experience in customer service and/or retail management. Thrives in dynamic people-facing roles, connecting easily with colleagues and clients.
Overview
7
7
years of professional experience
Work History
Beauty/Sales Associate Specialist
Palm Beach Tan
06.2023 - 11.2023
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Boosted store revenue by cross-selling complementary beauty products and services.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Provided exceptional customer service by addressing client concerns promptly and offering suitable solutions.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
- Conducted regular staff training sessions on new product launches and sales techniques, improving overall team performance.
- Organized in-store promotional events to attract new customers and showcase top-selling beauty products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Day/Night Shift Supervisor
California Tattoo
10.2022 - 05.2023
- Welcomed clients arriving for appointments.
- Coordinated and scheduled appointments for customers.
- Helped with office tasks, taking messages, scanning documents, and answering phone inquiries.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Prepared billings, paychecks, invoices, payments, and other recurring transactions and obtained appropriate approvals and authorizations.
- Assisted employees with questions about paychecks.
- Worked with store manager to create employee schedules.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Copied, scanned documents using appropriate equipment.
Boutique Store Manager
Violet Boutique
07.2021 - 03.2022
- Enhanced customer satisfaction by providing personalized shopping experiences and expert fashion advice.
- Implemented effective visual merchandising strategies for appealing store displays and increased sales.
- Developed strong relationships with customers, resulting in repeat business and referrals.
- Trained and mentored new team members on sales techniques and product knowledge to improve overall store performance.
- Managed inventory levels, ensuring optimal stock availability for customer needs and preferences.
- Maintained a clean, organized, and visually appealing store environment to enhance the shopping experience.
- Analyzed sales reports to identify trends and opportunities for improvement in merchandise selection or pricing strategies.
- Increased boutique revenue by effectively promoting seasonal trends through window displays and in-store signage.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
Licensed Health Insurance Agent
Generali Insurance
01.2019 - 01.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
- Streamlined the application process for clients, resulting in faster approvals and fewer errors.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Educated clients about health insurance coverage options, benefits and costs.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking and other outreach methods.
- Negotiated contracts and terms of sale with potential customers.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Owner, Franchise
Żabka Polska
02.2017 - 01.2019
- Franchise owner of Poland's largest convenience store chain, averaging $35,000 monthly revenue, oversaw all store responsibilities: inventory, bookkeeping, upkeep, staffing, sales etc.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Developed and maintained strong relationships with clients.
Credit (Loan) Specialist
Loando
05.2017 - 01.2018
- Improved loan application processing by streamlining documentation and verification procedures.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Developed strong relationships with clients, resulting in increased referrals and repeat business.
- Maintained compliance with industry regulations and company policies during the entire loan process.
- Assisted in the development of training materials for new Loan Specialists, contributing to overall team success.
- Educated clients on various lending products available, ensuring they made informed decisions about borrowing options.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Education
Bachelor of Arts - Acting - Dramatic Arts
Warsaw Film School
Warsaw, Poland, Europe.2018
High School Diploma -
VI High School
Olsztyn, Poland, Europe.2016
Skills
- Business Development
- Employee Development
- Business Administration
- Staff Management
- Employee Training
- Business Planning
- Customer Service
- Strategic Planning
- Financial Management
- Attention to Detail
- Staff Hiring
- Negotiation
- Sales Strategics
- Driven and Determined
- New Business Development
- Bookkeeping
- Relationship Building
- Time Management
- Training and Mentoring
- Project Planning
- Process Analysis
- Budget Analysis
- Tax Return Filing
- Payroll Administration
- Financial Reporting
- Payroll Management
- Customer Relations
- Financial Statements
- MS Office Suite
Languages
Polish
Native or Bilingual
English
Full Professional
Czech
Limited Working
Ukrainian
Limited Working
German
Elementary
Software
Microsoft Word
Excel
IOS
Adobe Premier Pro
Adobe Photoshop Lightroom
InShot
Virtual DJ Pro
Affiliations
- Acting
- Dancing
- Film/Television
- Post-production
- Video Producing
- Fashion
- Modeling
- Beauty Industry
Timeline
Beauty/Sales Associate Specialist
Palm Beach Tan
06.2023 - 11.2023
Day/Night Shift Supervisor
California Tattoo
10.2022 - 05.2023
Boutique Store Manager
Violet Boutique
07.2021 - 03.2022
Licensed Health Insurance Agent
Generali Insurance
01.2019 - 01.2022
Credit (Loan) Specialist
Loando
05.2017 - 01.2018
Owner, Franchise
Żabka Polska
02.2017 - 01.2019
Bachelor of Arts - Acting - Dramatic Arts
Warsaw Film School
High School Diploma -
VI High School
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