Summary
Overview
Work History
Education
Skills
Languages
Custom section
Certification
Timeline
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Michael Pierre

Michael Pierre

Philadelphia,United States

Summary

Customer Service Associate with experience in fast-paced retail environments, skilled in customer engagement, cash handling, food safety compliance, and team collaboration. Known for maintaining efficiency under pressure, supporting team operations, and contributing to positive customer experiences.

U.S. Army-trained 68W Combat Medic (AIT) with hands-on training in emergency medical care simulations, including patient assessment (primary/secondary surveys), vital signs acquisition, and trauma response using ABCDE and MARCH frameworks. Trained in hemorrhage control (tourniquets, wound packing, pressure dressings), airway management (NPA/OPA, BVM assistance), and fracture stabilization, with exposure to advanced procedures including needle decompression and cricothyrotomy in controlled training environments. Experienced in mass casualty triage, emergency evacuation procedures, and structured communication using MIST and SBAR reporting. EMT-level training focused on performance in high-stress, time-sensitive environments requiring rapid decision-making, teamwork, and protocol adherence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

68W Health Care Specialist

US Army National Guard
JBSA FORT SAM HUSTON
01.2026 - Current

Learned and consistently applied the full patient assessment process, including scene safety, primary survey (airway, breathing, circulation, disability, exposure), and secondary head-to-toe evaluation

* Developed ability to rapidly identify and prioritize life-threatening conditions such as airway obstruction, hemorrhage, shock, and respiratory distress

* Trained extensively in vital signs acquisition and interpretation, including blood pressure, pulse, respiration rate, and oxygen saturation in simulated clinical environments

* Learned and performed emergency trauma interventions, including hemorrhage control (tourniquets, pressure dressings, wound packing), fracture stabilization, and burn care

* Gained hands-on experience with airway management techniques, including nasopharyngeal/oropharyngeal airway insertion and assisted ventilation using bag-valve-mask systems

* Practiced IV initiation techniques and basic fluid administration under supervision during controlled training scenarios

* Applied Tactical Combat Casualty Care (TCCC) principles in simulated combat casualty environments focused on treating preventable causes of death under stress

* Learned structured emergency response frameworks such as MARCH and ABCDE to guide rapid treatment decisions in trauma situations

* Participated in mass casualty simulation events, performing triage, patient categorization, and prioritization based on injury severity and survivability

* Gained experience in patient movement and evacuation procedures, including litter carries, casualty packaging, and safe transport techniques

* Learned to deliver concise and structured patient reports using MIST and SBAR communication formats for continuity of care

* Developed teamwork and communication skills through repeated scenario-based training requiring coordination with other trainees in fast-paced medical environments

* Completed evaluations aligned with National Registry EMT (NREMT) standards, demonstrating competency in both written knowledge and practical skill performance

* Built foundational ability to function in high-stress, time-sensitive environments while following strict medical protocols and maintaining situational awareness

Trained in advanced hemorrhage control techniques including direct pressure, pressure dressings, hemostatic gauze application, wound packing, and tourniquet use

Gained hands-on exposure to airway management techniques including nasopharyngeal/oropharyngeal airway insertion, suctioning, and bag-valve-mask ventilation support

* Introduced to emergency surgical airway concepts including cricothyrotomy (cric) procedures

Trained in needle decompression (needle D / chest decompression) for tension pneumothorax recognition and emergency intervention in simulated trauma environments

CSA

WAWA
Philadelphia
01.2023 - 07.2024
  • Assisted customers with purchases, enhancing satisfaction and fostering repeat business.
  • Deliver exceptional customer service as CSA at WAWA, ensuring swift and accurate transactions while maintaining a welcoming atmosphere for patrons.
  • Foster positive team dynamics, collaborating with colleagues to maintain a clean, organized store environment and enhance customer experience.
  • Meticulously adhere to food safety protocols and company standards, ensuring high-quality product preparation and presentation at WAWA.
  • Assist in training new team members, sharing best practices and contributing to a culture of continuous improvement within the WAWA organization.

GSE

Smashburger
Philadelphia
12.2022 - 09.2023
  • Delivered exceptional customer service at Smashburger, ensuring guest satisfaction. Mastered menu knowledge, efficiently managed orders, and maintained a clean work environment.
  • Streamlined order processing at Smashburger, reducing wait times and improving customer flow. Collaborated with team to enhance operational efficiency.
  • Meticulously prepared food items at Smashburger, adhering to strict quality and safety standards. Maintained accurate inventory records and assisted in stock management.
  • Fostered a positive team environment at Smashburger, supporting colleagues during peak hours. Adapted quickly to changing priorities and contributed to overall store success.

Education

Psychology

Widener University
04.2026

High school Diploma - undefined

Multi-cultural academy charter school
Philadelphia
06.2024

Skills

    Achieved effective patient assessments through diligent primary and secondary surveys Delivered accurate vital signs acquisition and interpretation, contributing to informed clinical decisions Enhanced trauma triage processes using MARCH protocol, resulting in prioritized patient care Executed hemorrhage control measures, including tourniquet application and wound packing, to mitigate risks Improved patient outcomes through effective fracture stabilization and burn care practices

    Achieved effective airway management by performing NPA and OPA insertions Enhanced patient care through proficient bag-valve-mask ventilation support Improved airway clearance with advanced suctioning techniques Recognized and responded to respiratory distress promptly Delivered training simulations for emergency cricothyrotomy procedures

    Achieved effective trauma response through advanced training in needle decompression for tension pneumothorax simulations Enhanced team readiness for high-acuity trauma situations during mass casualty events Improved emergency intervention outcomes through structured approaches under stress

    Achieved efficient emergency response by implementing tactical combat casualty care protocols and MARCH/ABCDE frameworks Improved mass casualty triage and patient evacuation processes, resulting in streamlined transport procedures Strengthened reporting accuracy through MIST/SBAR handoff methods

    Achieved improved patient outcomes through proficient wound care techniques Facilitated efficient patient transport by implementing effective packaging and litter carries Optimized medical equipment readiness through meticulous setup and checks Advanced EMT-level procedural training to align with NREMT standards

    Achieved high-stress performance in clinical settings through effective teamwork Enhanced situational awareness to anticipate patient needs Improved rapid prioritization of tasks to ensure timely medical interventions

Languages

Haitian Creole

Custom section

I'm a member of the ROTC program at widener university, I plan on eventually entering the army with a degree later after I finish my education. During ROTC you not only learn discipline, and develop physical fitness, but you also learn to represent something bigger then yourself, you learn to help others, and develop leadership skills

Certification

EMT-B Certified

BLS Certified(American heart association)

Timeline

68W Health Care Specialist

US Army National Guard
01.2026 - Current

CSA

WAWA
01.2023 - 07.2024

GSE

Smashburger
12.2022 - 09.2023

Psychology

Widener University

High school Diploma - undefined

Multi-cultural academy charter school
Michael Pierre