Michael Pierre-Louis
Brooklyn
Summary
Versatile property management professional with extensive experience in tenant relations and conflict resolution. Proven track record in coordinating maintenance processes and ensuring operational efficiency. Strong communication skills enhance customer satisfaction and foster positive vendor relationships.
Overview
16
16
years of professional experience
Work History
Technician
Minthouse 70 Pine
NYC
01.2021 - Current
- Conducted preventative maintenance on guest rooms and common areas of the hotel.
- Troubleshooting and repairing appliances located in guest rooms and hotels such as record players, televisions, speakers, refrigerators, dishwashers, and electrical ovens.
- Maintained HVAC systems in guest rooms and common areas of the hotel.
- Performed light electrical work including replacement of damaged light switches, dimmers, and audio equipment throughout hotel.
- Replacing damaged pipes, snaking bathtubs and toilets, repairing leaky toilets and sinks.
- Carpentry work such as replacing damaged wooden floor tiles, patching up damaged sheetrock, and painting.
- Coordinated with vendors for repairs on refrigerators, plumbing, and electrical issues while managing supply orders for team, including paint and HVAC components like circuit boards and relays.
Property Manager
Self-employeed
Brooklyn
01.2010 - Current
- Oversaw lease agreements and ensured compliance with regulations to mitigate legal risks.
- Managed tenant relations and resolved disputes to foster positive living environments.
- Handled resident complaints and expedited maintenance requests to enhance tenant satisfaction.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated property maintenance and repairs with service providers.
- Conducted property inspections to maintain quality standards.
- Prepared budgets and managed expenses for property operations.
- Developed strong relationships with vendors and contractors for services.
Bellman
Archer Hotel
NYC
05.2014 - 01.2021
- Providing exceptional service to guests and greeting them upon entering the hotel.
- Assisted guests with their luggage and provided information about the hotel and local attractions.
- Assisted hotel guests with personal errands to enhance their convenience and overall satisfaction.
- Arranged transportation and reservations for hotel guests to streamline their travel experience.
- Valet cars for guests, making sure they receive their vehicles when requested.
- Trained incoming bellmen to ensure high service standards and smooth onboarding.
Front Desk Supervisor
Thompson LES
NYC
05.2011 - 05.2014
- Managed team of twelve employees, fostering collaboration and high service standards.
- Checking in hotel guests in the OPERA system upon arrival.
- Created weekly staff schedule to ensure adequate coverage and efficiency.
- Assisted in hiring and training new employees, enhancing team capabilities and service quality.
- Communicated with guests via email before and after check-in and check-out, contributing to positive guest experiences.
Education
Bachelor of Fine Arts -
CUNY Brooklyn College
Brooklyn, NY01-2011
Skills
- HVAC troubleshooting
- Electrical repairs
- Plumbing repairs
- Appliance repair
- Routine maintenance
- Troubleshooting software
- Operating system support
- Microsoft Office
- Team leadership
- Vendor relations
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Conflict resolution
Qualifications Summary
- Fourteen years experience in the hotel industry, working with many different types of people and personalities.
- Four years experience in management
- Proactive problem solver and quick learner through prior work experience
Timeline
Technician
Minthouse 70 Pine
01.2021 - Current
Bellman
Archer Hotel
05.2014 - 01.2021
Front Desk Supervisor
Thompson LES
05.2011 - 05.2014
Property Manager
Self-employeed
01.2010 - Current
Bachelor of Fine Arts -
CUNY Brooklyn College