Michael Pierson
Olympia,WA
Summary
Seasoned Information Technology Support professional with a strong work ethic and solid customer service skills Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over [Number] years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.
Overview
25
25
years of professional experience
Work History
Network Administrator/Engineer
Washington State University Energy Program
01.2001 - Current
- Maintain day-to-day operations of the WSU Energy Program computer network and other external agencies
- Assist WSU Energy Program staff with technical issues
- Serve as primary network support for WSU Energy Program’s outside clients including Washington State Office of Public Defense, Washington Association of School Business Officials, Washington Health Care Facilities Authority, CH2O Inc., Mason Conservation District and Thurston County Conservation District
- Implement and administer Microsoft Active Directory Services
- Manage Microsoft Exchange users and services
- Manage Azure Active Directory users and services
- Microsoft Teams
- Manage Server 2012r2/2016/2019/2022 servers/network for WSU networks and our external clients
- Manage backup for WSU and external clients using a mixture of Veeam, Arcserve Backup Syncback Enterprise/Pro
- Managing and Monitoring of the Ivanti Neurons (Risk based Vulnerability Management) and Securin (Attack Surface management) platforms.
Warehouseman and forklift operator
Washington State Liquor Control Board
01.2000 - 01.2001
- Ensured that all shipments were received and sent in a timely manner.
Cook
Applebee’s Restaurant
01.1999 - 01.2000
- Organized cook staff and other kitchen help to get food out in a timely manner.
Education
DeVry Institute of Technology
Phoenix, AZAssociate of Applied Science - IT
ITT Technical Institute
01.2001
Vaccination Status
Fully vaccinated as required by Governor Inslee’s previous mandates
Other Experience
- Installing/configuring Microsoft Windows desktop operating systems / Microsoft Hyper-V
- Installing/configuring Microsoft Windows 2003/2008/2008R2/2012R2/2016/2019/2022 server operating systems
- Enjoy working with people to achieve common goals.
- Good carpenter, general handy man, avid outdoorsman
- Brazilian Jiu-Jitsu \ Kids class instructor
Personal Information
Title: Information Technology Support Specialist
References
- James L. Colombo, Information Technology Manager/Interim Director, WSU Energy Program, 905 Plum Street SE, Olympia, WA, 98504-3165, (360) 956-2027
- Sheila Riggs, Retired Assistant Director, WSU Energy Program, (253) 209-3256
- Melissa Eikenberry, Controller, CH2O Inc., (360) 943-6063 ext. 131
- Brianne King, Executive Director, Washington Association of School Business Officials, (360) 528-2025, (253) 985-0875
Timeline
Network Administrator/Engineer
Washington State University Energy Program
01.2001 - Current
Warehouseman and forklift operator
Washington State Liquor Control Board
01.2000 - 01.2001
Cook
Applebee’s Restaurant
01.1999 - 01.2000
DeVry Institute of Technology
Associate of Applied Science - IT
ITT Technical Institute
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