Michael Pisauro
Springfield
Summary
Dedicated professional who readily adapts to change, works independently and exceeds expectations. Demonstrates a talent for communicating effectively with clients from diverse backgrounds, ensuring that clients are satisfied with every part of their experience. Excel at quick complaint resolution and able to resolve problems, avoiding escalation. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Control Person
Township of Springfield
Springfield
12.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Scheduled inspections with appropriate agencies for permitting projects.
- Reviewed and processed permit applications, ensuring all documents were accurate and complete.
- Generated correspondence regarding status updates on pending permits.
Talent Manager
United Stations Media Networks
New York
08.2022 - 02.2024
- Facilitated communication between radio stations and talent to ensure that things ran smoothly.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Ensured that all dialogue was within guidelines set forth by network executives or producers.
- Developed and maintained a comprehensive monthly billing database for accurate record-keeping and reporting.
Customer Support Specialist
Krowne Metal
Wayne
05.2021 - 08.2022
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Entered vendor purchase orders into the system for fulfillment, and in compliance with company inventory.
Education
Bachelor of Arts - Communication And Media Arts
Montclair State University
Montclair, NJ05-2019
Skills
- Conflict resolution
- Microsoft Office Suite
- Multitasking and organization
- Verbal and written communication
- Administrative duties
- Schedule coordination
Certification
- Technical Assistant to the Construction Official Certification (May 2025-present)
References
References available upon request.
Timeline
Assistant Control Person
Township of Springfield
12.2024 - Current
Talent Manager
United Stations Media Networks
08.2022 - 02.2024
Customer Support Specialist
Krowne Metal
05.2021 - 08.2022
Bachelor of Arts - Communication And Media Arts
Montclair State University
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