MICHAEL PISTORIO

Successfully directed business location through franchise-to-company acquisition. Transitions in operational standards and best practices continued through the 2020 pandemic. Including, but not limited to, local brand awareness and community presence, standardization of curriculum output, and compliance with all brand and educational initiatives.

Leads a team of 10-15 Teaching Artists, including two administrative roles, Music Director and Studio Coordinator. Leadership style included but was not limited to professional development by consistent coaching and counseling, multi-day training & onboarding in individual and full-team settings, and supporting employee artistic endeavors outside of the work environment.

Took immediate control of financial mismanagement to turn revenue and profitability after one month in the General Manager position. These trends were only interrupted by the international health crisis of 2020. As of May 2022, all business, financial, and educational metrics have exceeded pre-pandemic projections by 100-200%.

Creates and enforces a culture of positivity, community, and transparency among clientele and employees. This improved communication standard directly correlated to higher customer satisfaction feedback and online reviews.

Aligned the delivery of music education and curriculum initiatives to company best practices for improved student experience, standardized use of proprietary technology, and created measurable data of student growth and proficiency.

Event Planning of student performances is organized, supervised, and executed by General Manager, with full Team support, 5+ times per year. Events include coordinating 60-70 students and their families, merchandising, clear communication between employees and clients, local marketing through social media and community presence, and managing financial aspects of events including P&L; events account for $8k+ in revenue annually.

Handling complex scheduling for staff & clients

Lead tours of business location with emphasis on sales and marketing to potential clients

Answered phones to field inquiries and market programs applicable to the individual

Special projects as designated by the General Manager including billing reports and seasonal audits of client accounts. Managing Leads and inquiries autonomously and documenting progress through membership enrollment.

Implemented social media marketing strategies to promote school to potential clients. Analytics demonstrated clear correlation to social media presence with client interest and enrollment.

Assisted General Manager with Event Planning for multiple performances and student showcases. Particular focus was given to clear communications to clients on all performance-related information and requirements.

Event planning for week long event for 120 students

Marketing & Development: use of Facebook, Twitter, and Instagram for the communication of information and student life; proposal and creation of multilingual ‘Welcome' sign for international student's events

Student Affairs & Facilities: purchase and showcase welcoming items for students celebrating the variety of cultures at Longy

Facilities & Student Ambassadors: planning and schedule of event activities over entire campus

Assistant to the Associate Director of Admissions

Organization and management of confidential, legal documentation

Communication between students and Office of Admissions for time sensitive materials and