Michael Pizzitola
Metairie,LA
Summary
Accomplished Head Golf Professional at English Turn Golf and Country Club, renowned for boosting membership retention by 20% through exceptional customer service and strategic communication. Expert in tournament operations management and team leadership, fostering a collaborative environment that enhances staff development and member satisfaction. Proven track record in networking and relationship building.
Experienced with managing all aspects of golf operations, from organizing events to coaching staff. Utilizes strong leadership and customer service skills to ensure smooth club functioning. Track record of implementing effective training programs and enhancing member engagement.
Golf professional skilled in managing golf operations, enhancing player experiences, and driving membership growth. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Expertise in lesson planning, tournament coordination, and customer service. Known for leadership, reliability, and effective communication.
Overview
18
18
years of professional experience
Work History
Head Golf Professional
English Turn Golf and Country Club
01.2020 - Current
- Led instructional clinics for various skill levels, helping participants refine their technique and improve overall performance on course play.
- Increased membership retention rates with exceptional customer service and consistent communication efforts.
- Managed relationships with key vendors effectively to secure optimal pricing on products and services used throughout the club.
- Facilitated smooth transitions during major renovation projects, minimizing disruption to members'' enjoyment of facilities.
- Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
- Boosted pro shop sales with strategic inventory management and strong supplier relationships.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Oversaw junior golf programs, inspiring young players while promoting sportsmanship and teamwork values.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Enhanced member experience through personalized instruction and tailored golf programs.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Assistant Golf Professional
English Turn Golf and Country Club
12.2016 - Current
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Assisted manager with making purchases for club pro shop.
- Safeguarded member safety by enforcing club rules and monitoring course conditions during inclement weather.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
- Assisted with the coordination of charity tournaments to support local community initiatives.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Conducted private lessons focusing on individual player development and improvement.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
Commercial Insurance Producer/Agent
USI Insurance Services
10.2014 - 12.2016
- Assisted clients in navigating claims processes to expedite resolution and maintain positive working relationships.
- Secured profitable partnerships by effectively negotiating terms and conditions for complex commercial insurance policies.
- Collaborated with risk management experts to develop tailored loss control programs for clients across diverse industries.
- Boosted company revenue with the successful acquisition of new business accounts through strategic prospecting efforts.
- Reviewed, shopped and processed renewals.
Insurance Agent
State Farm Insurance, Inc.
01.2012 - 08.2014
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Branch Manager
Enterprise Rent-A-Car
03.2010 - 07.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Management Trainee
Enterprise Rent-A-Car
01.2008 - 03.2010
- Gained knowledge of company policies, protocols and processes.
- Improved management skills by participating in rigorous training programs and workshops.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
Education
Communications/Public Relations
Mississippi State University
Starkville, MS05-2007
Skills
- Networking and relationship building
- Team building and leadership
- Staff training and development
- Conflict resolution techniques
- Public relations
- Junior golf initiatives
- Tournament operations management
- Handicap system administration
- Golf cart fleet management
- Golf instruction expertise
- Player development programs
- Merchandising and inventory control
- Membership engagement strategies
- Customer service
- Excellent communication
Timeline
Head Golf Professional
English Turn Golf and Country Club
01.2020 - Current
Assistant Golf Professional
English Turn Golf and Country Club
12.2016 - Current
Commercial Insurance Producer/Agent
USI Insurance Services
10.2014 - 12.2016
Insurance Agent
State Farm Insurance, Inc.
01.2012 - 08.2014
Branch Manager
Enterprise Rent-A-Car
03.2010 - 07.2014
Management Trainee
Enterprise Rent-A-Car
01.2008 - 03.2010
Communications/Public Relations
Mississippi State University
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