Summary
Overview
Work History
Education
Skills
Timeline
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Michael Plesa

Weirton

Summary

Experienced IT professional with a proven history in technical support and system administration. Recognized for adept problem-solving abilities and successful issue resolution in fast-paced team settings.

Overview

7
7
years of professional experience

Work History

IT Technician II

Oracle
08.2024 - 06.2025
  • Assisted in device migration and device refreshes in cooperation with WVU Medicine's tech team
  • Maintained office PCs, networks and mobile devices
  • Set up PCs, projectors, and microphones for use in video conferencing rooms
  • Assisted WVU Medicine tech team with implementation of training rooms for EMR cutover to Epic

Associate Desktop Support

Oracle
05.2023 - 08.2024
  • Support 1400+ end-user devices and 2000+ users between the main hospital and remote physician practices
  • Worked within a 24/7, 365 day on-call rotation
  • Maintain domain objects through Active Directory
  • Aided in 2-year EMR cutover project to Cerner Millenium
  • Lead on device image replacement
  • Aided network team in deploying network switches
  • Top ticket closer on desktop team during 2024 fiscal year (41% of tickets)
  • Assisted in support and deployment of 724 downtime PCs
  • Act as liaison for new hires and interns
  • Helped security team w/ rollout of new anti-virus software

Desktop Support Intern

Weirton Medical Center, Inc.
04.2023 - 05.2023
  • Troubleshooted technical issues over phone, email, & face-to-face
  • Optimized computer performance through regular monitoring, diagnosing, and resolving software conflicts or hardware malfunctions as they occurred
  • Used Active Directory program to monitor and change licenses, privileges for users within the domain as needed

Information Technology Intern

West Liberty University
02.2022 - 12.2022
  • Helped take inventory of hardware being used in university classrooms
  • Assisted in updating/removing outdated or damaged hardware
  • Cleared and configured machines for future use by university staff and students
  • Installed and configured software and hardware

Information Technology Intern

Blueprints
05.2022 - 07.2022
  • Assisted IT department with 10-12 help desk tickets on a daily basis
  • Learned to successfully terminate CAT6 cables
  • Received hands on experience with HeidiSQL and Active Directory
  • Installed and configured software and hardware.

Business Office Assistant

West Liberty University
09.2019 - 03.2020
  • Updated and verified vendor records within the university's database
  • Helped verify accuracy of expense reports
  • Assisted in updating university course catalog
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Information Technology Help Desk Support

Wheeling University
09.2018 - 05.2019
  • Assisted IT department in removing and disposing of outdated, obsolete hardware in a safe and proper manner
  • Helped troubleshoot help desk issues brought by staff, students
  • Worked well in a team setting, providing support and guidance

Education

Bachelor of Business Administration - BBA - Computer and Information Systems Security/Information Assurance

West Liberty University
West Liberty
01.2022

Bachelor of Arts - BA - Game and Interactive Media Design

Wheeling University
Wheeling, WV

Skills

  • Computer hardware expertise
  • Highly adaptable
  • Desktop technical support
  • Technical documentation
  • IT asset tracking and reporting
  • User training
  • Troubleshooting and Diagnostics
  • Problem-solving

Timeline

IT Technician II

Oracle
08.2024 - 06.2025

Associate Desktop Support

Oracle
05.2023 - 08.2024

Desktop Support Intern

Weirton Medical Center, Inc.
04.2023 - 05.2023

Information Technology Intern

Blueprints
05.2022 - 07.2022

Information Technology Intern

West Liberty University
02.2022 - 12.2022

Business Office Assistant

West Liberty University
09.2019 - 03.2020

Information Technology Help Desk Support

Wheeling University
09.2018 - 05.2019

Bachelor of Business Administration - BBA - Computer and Information Systems Security/Information Assurance

West Liberty University

Bachelor of Arts - BA - Game and Interactive Media Design

Wheeling University

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