MICHAEL PLUNKETT
CENTEREACH,NY
Summary
Adept at managing high customer volumes at Friendlys Family Restaurant, I excel in multitasking and time management, ensuring efficient service and enhanced customer satisfaction. My strong communication skills and ability to quickly adapt have consistently contributed to a positive dining experience, showcasing my commitment to excellence and team support.
Overview
9
9
years of professional experience
Work History
Waiter
Friendlys Family Resturant
01.2016 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Self-motivated, with a strong sense of personal responsibility.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Answered customers' questions, recommended items, and recorded order information.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Centereach High School
Centereach, NYSkills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
Timeline
Waiter
Friendlys Family Resturant
01.2016 - Current
High School Diploma -
Centereach High School
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