Michael P. Manganaro
Greater Boston,MA
Summary
Financial services leader (25+ years) — Mutual fund & pooled product operations | Client-first, team-focused leadership
Experienced with strategic business planning and operational management. Utilizes analytical and problem-solving skills to optimize financial performance and drive growth. Track record of effective leadership and team collaboration in achieving organizational objectives.
Overview
27
27
years of professional experience
Work History
Assistant Vice President – Payment Hub Transformation Project Lead
State Street Corporation
01.2024 - Current
- Partner with Global Delivery, Product, and IT to analyze issues and implement migration solutions.
- Drive migration readiness by gathering requirements/use cases, documenting gaps, and tracking open items.
- Facilitate project meetings; publish agendas, minutes, and action items.
- Manage the project plan, milestones, and risk/issue logs to deliver on time.
- Deliver stakeholder/client demos and provide hypercare support throughout migration.
- Define the target operating model and produce process documentation, job aids, and training.
- Develop BUAT test plans and lead execution across all test cases.
Assistant Vice President – US AM Client Service Operations
State Street Corporation
01.2016 - Current
- Lead service delivery for 4 complex custody-only clients (168 funds; $27.5B AUM), ensuring accurate, timely execution and resolution.
- Represent the business on governance and risk/compliance working groups (AML, Service Governance, Compliance Oversight, BI/Lean).
- Own monthly/quarterly SLA reporting; analyze trends and drive remediation for gaps.
- Grow revenue and retain clients by identifying cross-sell opportunities, expanding services, and mitigating exit risk.
- Oversee daily servicing and coordinate with shared services to resolve issues before client impact.
- Assess regulatory change and partner with Risk/Compliance and Legal to remediate emerging issues.
- Lead custody conversions as transition manager, coordinating stakeholders, plans, and cutover readiness.
- Support commercial activities by drafting fee schedules, maintaining billing accuracy, and driving collections.
- Ensure KYC/AML compliance and drive remediation during periodic reviews and issue management.
Officer – US AM Client Operations
State Street Corporation
01.2008 - 01.2016
- Onboarded new business and evaluated operating models with investment managers and C-suite stakeholders (CFO/CCO/COO).
- Served as primary point of contact for custody operations for 6 boutique clients; drove issue resolution and process improvements.
- Executed complex daily custody processes, ensuring accuracy and on-time delivery.
- Resolved internal/external inquiries; escalated issues across shared services; and tracked open items through closure.
- Project-managed cross-functional implementations (new funds, system updates, and process rollouts).
- Led continuous improvement initiatives to close gaps and implement operational best practices.
- Led recurring and ad hoc client calls to review service levels, align priorities, and drive follow-through; supported audits and compliance reviews.
Account Manager – Investment Services
State Street Corporation
01.2005 - 01.2008
- Led and coached a team responsible for daily cash reporting, reconciliations, forecasting, and trade processing/settlement.
- Partnered daily with clients and investment managers to improve accuracy, efficiency, and issue resolution.
- Managed a diverse mutual fund mix spanning equities, fixed income, derivatives/TBAs, foreign equity, and FX.
- Set quality standards, enforced procedures/controls, and addressed performance gaps to meet service expectations.
- Produced management and monthly reconciliation reports on schedule for leadership and auditors.
- Reviewed risk control reports and weekly proofs; resolved exceptions (fail trades, overdrafts, GL breaks) within required timelines.
- Managed external claims for past-due income and overdrafts, ensuring closure within SOP deadlines.
Senior Custody Specialist – Investment Services
State Street Corporation
01.2002 - 01.2005
- Calculated investable cash; monitored settlements; reconciled cash breaks; and tracked GL activity and trade processing.
- Led daily work allocation, supported the manager, and trained/onboarded new employees.
- Resolved domestic/foreign settlement issues, overdrafts, and client/internal inquiries; escalated as needed.
- Strengthened client and internal partnerships to accelerate resolution and improve service delivery.
- Mitigated operational risk by investigating trade discrepancies and preventing potential losses to the bank and clients.
- Produced weekly/monthly client reporting, including pre-audit deliverables.
- Supported a 54-fund custody conversion (State Street to CIBC Mellon), reconciling accounts, clearing breaks, and coordinating income, tax reclaims, and corporate actions.
- Served as interim account manager during manager absences, ensuring uninterrupted coverage.
Portfolio Administrator – Investment Services
State Street Corporation
01.2000 - 01.2002
- Calculated daily fund accounting and operations for 20 mutual funds.
- Managed daily fund accounting and operations for 20 mutual funds.
- Calculated cash availability and posted income/expenses, trades, FX, and other entries to the fund general ledger.
- Processed and monitored trades across equities, money markets, municipals, corporates, MBS, and international equity.
- Reconciled daily trade and cash discrepancies; investigated breaks through resolution.
- Supported daily and period-end close activities, ensuring accurate and on-time deliverables.
- Followed procedures and controls; documented issues and escalated risks as needed.
Boston Financial Data Services
01.1999 - 01.2000
Education
Bachelor of Arts - Business Management
Curry College
Milton, MA06-1999
Skills
- Stakeholder communication & client service
- Program/project management (planning, risks/issues, execution)
- Process improvement & operational excellence
- Complex operations & end-to-end process knowledge
- Adaptability & change leadership
- Decision making & judgment
Interests
Volunteer Transporter at Ruff Tales Dog Rescue, Fostering and Dog Transporter, Sports enthusiast – Play hockey and golf
Timeline
Assistant Vice President – Payment Hub Transformation Project Lead
State Street Corporation
01.2024 - Current
Assistant Vice President – US AM Client Service Operations
State Street Corporation
01.2016 - Current
Officer – US AM Client Operations
State Street Corporation
01.2008 - 01.2016
Account Manager – Investment Services
State Street Corporation
01.2005 - 01.2008
Senior Custody Specialist – Investment Services
State Street Corporation
01.2002 - 01.2005
Portfolio Administrator – Investment Services
State Street Corporation
01.2000 - 01.2002
Boston Financial Data Services
01.1999 - 01.2000
Bachelor of Arts - Business Management
Curry College