Michael Pojeski
Byron Center
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Operations Manager
Rollins, Inc.
07.2013 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- 2022 Total Net Revenue Increase of 11.4%
- Managed one of the top 3 largest branches in the United States ($7m)
Service Manager
Rollins, Inc.
03.2011 - 07.2013
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
- Established team priorities, maintained schedules and monitored performance.
- Average Net Promoter Score of 76
Account Manager
Rollins, Inc.
03.2009 - 03.2011
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Built relationships with customers and community to promote long term business growth.
Education
No Degree - Business Management
Grand Valley State University
Allendale, MI1998
Skills
- Budgeting and Cost Control
- Finance Understanding
- Recruiting and Hiring
- Microsoft Office Suite Expertise
- Maintaining Compliance
- Staff Training
- Regulatory Compliance
- Cultural Awareness
- Team Leadership
Timeline
Operations Manager
Rollins, Inc.
07.2013 - Current
Service Manager
Rollins, Inc.
03.2011 - 07.2013
Account Manager
Rollins, Inc.
03.2009 - 03.2011
No Degree - Business Management
Grand Valley State University
Similar Profiles
Kaylan BakerKaylan Baker
Collections Specialist at Rollins, Inc.Collections Specialist at Rollins, Inc.
Aaron ParkerAaron Parker
Support Analyst Tier II at Rollins, Inc.Support Analyst Tier II at Rollins, Inc.
Shavekia BoswellShavekia Boswell
Sales Representative at Rollins, IncSales Representative at Rollins, Inc