Michael Polanco
Sugar Land
Summary
Private Client Banker managing a portfolio of 350-450 households while conducting regular outreach to retain assets and grow referrals. Delivers bilingual client service, resolves cash and compliance issues, and connects clients to wealth and lending partners. Aims to expand higb-net-worth relationships and increase retention through proactive relationship management.
Overview
15
15
years of professional experience
Work History
Private Client Banker
JPMorgan Chase
Sugar Land
05.2025 - Current
- Assisted clients with financial needs and account management.
- Developed strong relationships with clients through effective communication.
- Cultivated relationships with high-net-worth clients through quarterly reviews to retain assets and drive referrals.
- Managed a portfolio of 350-450 client households, monitoring accounts and client needs.
- Placed about 70-90 outbound calls weekly to reach clients for quarterly touchpoints.
- Identified client needs and reffered opportunities to branch partners in Wealth Management, Business Banking, and Home Lending.
- Followed bank policies, procedures, and regulatory requirements in daily client work
Relationship Banker
JPMorgan Chase
Sugar Land
12.2015 - 05.2025
- Assisted clients with opening deposit accounts, increasing branch balances and improving client retention
- Assisted client on checking and savings options, aligning products with short- and long-term goals to drive account growth
- Identified high-net-worth prospects and reffered them to branch partners for enhanced private services
- Coordinated with Private Client Bankers to grow client balances and transition accounts to Chase Private Client.
- Managed daily customer appointments, resolved complaints, and ensured compliance with branch policies.
Teller Operations Supervisor
JPMorgan Chase
Houston
04.2011 - 12.2015
- Supervised daily teller operations and ensured compliance with banking regulations.
- Trained staff on customer service best practices and transaction procedures.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Coordinated cash handling procedures and balanced cash drawers accurately.
- Collaborated with upper management on strategic initiatives for branch growth.
- Balanced cashboxes, vaults, and ATMs daily to ensure accurate cash controls and reporting
Education
FINRA
Texas Life Insurance License
Alief Taylor High School
Houston, TXSkills
- Portfolio Management
- Bilingual (English/Spanish)
- Time Management
- Team Collaboration
- Problem Solving
- Critical Thinking
References
Karma Alfaro
JPMorganChase
Karma.alfaro@chase.com
914-882-9020
Anthony Polanco
Transcore
polanco.anthony@gmail.com
832-868-9876
Timeline
Private Client Banker
JPMorgan Chase
05.2025 - Current
Relationship Banker
JPMorgan Chase
12.2015 - 05.2025
Teller Operations Supervisor
JPMorgan Chase
04.2011 - 12.2015
FINRA
Texas Life Insurance License
Alief Taylor High School