Michael Polsinelli

Purchased inventory. Constructed ads. Sold and shipped inventory to customers.

• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.

• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.

• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Trained employees in essential job functions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Monitored workflow to improve employee time management and increase productivity.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Provided leadership, guidance and support to staff members.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Monitored program performance and outcomes for successful delivery of services.
• Researched best practices and developed strategies to improve program outcomes.
• Established and maintained relationships with key stakeholders.
• Conducted community workshops to promote different programs and educate public on available services.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed efficient cash register operations.
• Used in-store system to locate inventory and place special orders for customers.
• Monitored customers for signs of security concerns and escalated issues to management.