Skilled Business Development leader offering 20+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
26
26
years of professional experience
Work History
Director of Sales and Business Development
Rho
06.2021 - 08.2024
Collaborated with Product Development team to design customized solutions based on customer feedback and needs analysis.
Managed cross-functional teams to successfully execute complex projects in line with client expectations.
Strengthened internal communication practices between Sales, Marketing, and Operations departments for seamless collaboration on initiatives.
Increased sales revenue by developing and implementing strategic sales plans and forecasts.
Streamlined sales processes for increased efficiency, leading to faster deal closures and improved profitability.
Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
Worked closely with product teams to understand customer needs and requirements.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Manager of Business Development and Sales
American Express, Global Commercial Services
02.2017 - 06.2021
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
Streamlined sales processes to improve efficiency, resulting in shorter sales cycles and increased win rates.
Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
VP of Sales and Operations
Neurolinks Group
01.2009 - 01.2016
Develop yearly Business plans for each Market with strategies and tactics to meet KPI goals
Responsible for the management of financials, organizational objectives and operational requirements
Established and maintain relationships with manufacturers, hospitals, and surgery centers and set price quotes, negotiate contracts, and follow through to ensure client satisfaction
Focused on the management of all contracted representatives; up to date with their daily activities, quota's, reconciliations, and inventory control.
Regional Director National Accounts & Operations US West
T-Mobile USA
01.2005 - 01.2008
Directed the operational management of the Top Indirect National Accounts which was 40% of Indirect sales and 18% of T-Mobil USA Sales
Consistently met EBITA targets while managing National Accounts Managers
Established new organization to support increased control, consistency, and management of our largest key accounts
Succeeded in changing Dealer mindsets from gross sales to customer retention.
Regional Director of Indirect Sales & Operations Southwest Region
T-Mobile USA
01.2002 - 01.2005
Assisted in the development of Standard Operating Procedures for each position with the Indirect channel
Certified Senn-Delancy Leadership Facilitator; leadership, Team Building, and Culture Change
Leader of the 'Commitment to Customer' workshops.
Regional Indirect Manager
Voice Stream Wireless
01.2000 - 01.2001
Built a complete team to handle the Indirect Sales Program and when assembled, exceeded all operational and performance objectives
Met and exceeded KPI's on a regular basis while with the company
Shared responsibility for Multiple new Market launches.
Regional Business Sales Manager
Voice Stream Wireless
01.1999 - 01.2000
Managed a team of 6 Business Sales Managers covering Oklahoma, Kansas & Iowa
Consistently achieved 200% of sales objectives
Directors Club.
Skills
Sales operations
Collaborative mindset
Pipeline Management
Upselling strategies
Sales training and leadership
Revenue Growth
Profitability Optimization
Teamwork and Collaboration
Effective Communication
Operations Management
Timeline
Director of Sales and Business Development
Rho
06.2021 - 08.2024
Manager of Business Development and Sales
American Express, Global Commercial Services
02.2017 - 06.2021
VP of Sales and Operations
Neurolinks Group
01.2009 - 01.2016
Regional Director National Accounts & Operations US West
T-Mobile USA
01.2005 - 01.2008
Regional Director of Indirect Sales & Operations Southwest Region