Michael Pontier
Wilmington,NC
Summary
Dynamic maritime professional with extensive experience as a Captain, excelling in crew management and customer service. Proven track record in training and developing teams, enhancing operational efficiency, and ensuring safety compliance. Adept at problem-solving and fostering a collaborative environment to elevate passenger and employee experiences.
Overview
6
6
years of professional experience
Work History
Captain
Cape Fear Riverboats
Wilmington, NC
02.2025 - 11.2025
- Managed a total of 7 crew, ensuring proper adherence to all standards and practices while creating an encouraging atmosphere
- Trained new pilots on navigation protocols and emergency procedures for river travel.
- Managed crew communications to maintain efficient service during trips along the river.
- Collaborated with management to improve operational protocols and safety measures.
Captain
Body Glove Cruises
Kailua Kona, USA
05.2021 - 08.2023
- Manage and direct up to 10 crew members.
- Operated passenger vessels ensuring safety and compliance with maritime regulations.
- Conducted pre-departure checks on equipment and onboard systems for operational readiness.
- Engaged with passengers to provide information and enhance their onboard experience.
- Responded quickly and accurately in emergency situations
Assistant Operations Manager
Body Glove Cruises
Kailua Kona, USA
05.2020 - 08.2023
- Conducted regular meetings with staff to discuss performance and operational updates.
- Developed strategic plans for improving operational processes and increasing productivity levels.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Ensured that all operational tasks were completed within established timeframes.
- Provided guidance and support to team members in order to establish aa growth mindset within the industry
Education
Bachelor of Science - Business Management
East Carolina University
Greenville, NC05.2012
Skills
- Crew management
- Effective communication
- Customer service excellence
- Team leadership
- Problem solving
- Training and development
- Conflict resolution
- Multitasking capacity
References
- Jeremie Betts, Captain/Operations Manager, Body Glove Cruises, (808) 326-7122, Jeremie@bodyglovehawaii.com
- Michael Bell, General Manager, Body Glove Cruises, (808) 326-7122, Michael@bodyglovehawaii.com
- John Harvey, Police Officer, Hawaii Police Department, (808) 896-4626, Captjohnharvey.1892@gmail.com
Timeline
Captain
Cape Fear Riverboats
02.2025 - 11.2025
Captain
Body Glove Cruises
05.2021 - 08.2023
Assistant Operations Manager
Body Glove Cruises
05.2020 - 08.2023
Bachelor of Science - Business Management
East Carolina University